Error Report

[Fiana]

i always get this when download game.. why?

 

<< OS >>
OS Version : Unknown Windows Version
ServicePack : none
Major Minor Build Version : 6.2.9200

<< System >>
64bit OS
Page Size : 4096 B
Active Processor Mask : 15
Number Of Processor : 4
Processor Type : 8664
Processor Level : 6
Processor Revision : 14857
Processor Speed : 3392 MHz

<< Memory >>
43% of memory in use.
Total Physical Memory : 2047 MB
Avail Physical Memory : 2047 MB
Total Paging File : 4095 MB
Avail Paging File : 4095 MB
Total User Address Space : 2047 MB
Avail User Address Space : 1949 MB

<< Disk Storage >>
Drive Name : C:\
Volume Name :
Total Byte : 73.98 GB
Used Byte : 44.09 GB
Available Byte : 29.89 GB

Drive Name : D:\
Volume Name : Kecil
Total Byte : 298.09 GB
Used Byte : 234.23 GB
Available Byte : 63.86 GB

Drive Name : E:\
Volume Name : Games
Total Byte : 931.51 GB
Used Byte : 706.75 GB
Available Byte : 224.76 GB

Drive Name : F:\
Volume Name : Software
Total Byte : 931.51 GB
Used Byte : 644.06 GB
Available Byte : 287.45 GB

<< Dns Query >>
Update Server
(1)
Name : updater.nclauncher.ncsoft.com
Address : 56.83.27.1
(2)
Name : updater.nclauncher.ncsoft.com
Address : 64.25.35.23
(3)
Name : updater.nclauncher.ncsoft.com
Address : 64.25.35.23

Repository Server
(1)
Name : live.patcher.bladeandsoul.com
Address : 91.194.205.47
(2)
Name : live.patcher.bladeandsoul.com
Address : 91.194.204.167
(3)
Name : live.patcher.bladeandsoul.com
Address : 91.194.205.47

DNS Server

Address: 192.168.1.1
Mask : 255.255.255.255

<< FileInfoFile Hash Value >>
File Name    : FileInfoMap_BnS_72.dat.zip
Hash Value    : 328104ccc655604628e73bc99819a60d647fd151
File Name    : FileInfoMap_BnS_72.dat
Hash Value    : 19de822cc158395ab02c5951895f0afd592f930b

<< Error Message >>
[Update Error] Cannot download file.
Please restart the Launcher. If this problem persists, contact Customer Support at htt

[Aurinya]

Greetings!

 

Please submit a ticket to our Customer Support, so they can have a look into your system and possible causes with you.

 

Thank you!