Character Deleted

[macoi]

Good Day to the Admin of this game or who ever can Help me with this problem.. 

i am a returning player on this game.. the Last time i played my Hongmoon 4 BM was like in the month of January, as i recall ... 

but now.. I Opened my account and its was deleted.. WHAT HAD HAPPENED HERE??

all of my Good items was in there..

 

and on my Other Account.. All was DELETED.. WTF..!

 

[Dlacik]

Check if you logged into correct region (EU vs NA). Your account is same for both regions but your characters are only on the region where you've created them.

[Space Jesus]

Once, my launcher's settings have bugged (it was not in my language, neither in the right region). I've manually edited the NCLauncher.ini file to go back to the rights settings.

Your NCLauncher has probably bugged and corrupted your settings, so you're actually connecting to the wrong region of BnS.

[Frozenstar]

Or someone may have hacked your account?

Let the support know through a ticket ^^