Beluga Lagoon Rating Bug - Updated 3/21 at 10:15 PDT

[Liinxy]

Greetings,

 

We are currently aware of a bug affecting players in Beluga Lagoon (6v6) where losing a match doesn't always lead into a loss of rating when certain conditions are met. We are currently in the process of addressing this issue and we ask all players not to take advantage of this behavior in the meantime. Players that are found guilty of repeatedly exploiting this bug are exposing themselves to disciplinary actions.

 

We would like to take this opportunity to remind all players that any exploits that are discovered should directly be reported to the Community Team through B&SCommunity@ncsoft.com. Please refrain from publicly speaking about any exploit in game, on the forums, on social media or on any other channel.

 

Thank you for your understanding and cooperation.

 

The Blade & Soul Team

[Youmukon]

Greetings,

 

The above-mentioned rating issue with Beluga Lagoon should be resolved with tomorrow's maintenance. We have identified players who purposefully exploited this bug in order to gain an unfair advantage over others.

 

As previously announced, players who took advantage of this bug are going to be subject to disciplinary actions leading up to a possible account suspension. Please rest assured that triggering this bug by chance or mistake once or twice will not result in you receiving a penalty.

 

If your Blade & Soul account was suspended today, we would like to advise you to first reach out to Customer Support in order to obtain more information as the Community Team in charge of these forums are unable to access your personal account information.

 

We do welcome feedback however and discussions are always encouraged, but please note that we will be unable to provide assistance on personal cases.

 

Thank you for again for your cooperation.

The Blade & Soul Team