Help me understand this NCSoft

[Scox]

I've been sitting in Queue for almost an hour already at 6:45 am EST, while sitting in Queue, one of my Clan mates gets on and is in the game within 6 minutes? We both have master packs. PS I"m still sitting in Queue. 

[Anna]

Tab out, enjoy anything else the glorious internet has to offer.

[Kitty]

did you applied the code OP? Sounds like he is an premium members and you aren't because you didn't apply your code.

try check here: http://www.bladeandsoul.com/en/ (look top right, click "My Account", then click "Apply Code")

Good luck hope this will help :)