100 % not fake. And veteran players, look at this awesome nickname!
There is absolutely no reason to rest on one's laurels. Blade and Soul have much biggers problem and people was ranting with much more reasons... Im afraid that now NCWest will read comments like "thank you!" "You are awesome" "What a hard work!" And they will say "Alright boys! We solved problem with community rage, they are thankful, John prepare new Soul upgrade for 500 oils, psyches for Unity stones, hongmoon level cap 50 and unity cap 200, also break something that people will rant about this, we will fix it next week and they will be happy again"