i need help !

[Anna Nekoi]

hello I want to play again after many years, I am trying to download the game but I get the following error 
"cannot find the file. click the update button again. If the same error persist, it may be due to ISP authentication failure, nac or a virus 
DD_C:\Program Files (x86)\NCSOFT\BNS\contents\bns\CookedPC\00029485.upk  " 

sorry my bad english. 
 

[Hyunkel]

Hello, 

 

Please feel free to contact Support. They'll help you troubleshoot the issue: https://support.bladeandsoul.com/