Characters missing after Come back to the Game

[Levhi]

Hello!

Im coming back to play after a year probably, but my account was empty, i played on the Poharan server and i had a lvl 50 summoner and an 4x warlock with almost maxed gear.
What happened :(

And sorry for my poor english

[Aurinya]

Greetings!

 

Sounds like your game my have defaulted to the region on which your characters were not created. Please check the region in the launcher of the game (above the Update / Play button) and make sure you select the region on which your characters were first created. Should the problem persist, please submit a ticket to our Support.

 

Thank you!

[Levhi]

I just tryed both regions but nothing :(

[Aurinya]

Hello again,

 

In that case, please submit a ticket to our Support so they can verify your account with you.

 

Thank you!