Help me guys Error 2015

[Mirokuji]

Guys Help me plz when i open the launcher and press play it moves a little then it says [Update error] can not open File.

Please check whether the file is being used by another programe or an anti virus  is denying acces

 

E2015

CIMF_HF_01392_85

contents/bns/CookedPC/00014673.upk                   and when i tried to delete it it sais that the file is damaged so plz help guys and if u can send me the same file so i can past it and see i evn tried to repair it but still the same problem so plz guys

                     

                                                                                                                                                                                                           Ty.

[PhoenixMitra]

Greetings @Mirokuji,

 

Please submit a ticket via the Support tab above, so our Support team can help you trouble shoot.

 

Thank you!
 

[Mirokuji]

i tried to send a repport the support team but it shows me another error i don't knw why :( :'( :'( 

[PhoenixMitra]

Greetings,

 

No problem, try sending an email directly to support@bladeandsoul.com.

 

Good luck!

[Mirokuji]

Ty Thx a lot i'll give it a try and i'll enfrm u later ^^

[Mirokuji]

31 minutes ago, PhoenixMitra said:

Greetings,

 

No problem, try sending an email directly to support@bladeandsoul.com.

 

Good luck!

i think the probleme is solved bro i followed the instructions in the spprt page and now it's in repair i think i'll tell u when it finish Thx a lot <3 <3