Subscription Question

[CLD9]

I bought a 90 day subscription last night and received an e-mail saying it was activated, but it has not been activated in-game. The 'Subscription Duration' says that I don't have a subscription. Is there anything I need to do to activate it?

[Hime]

Hi CLD9, what payment method did you use to purchase the Premium Membership?

[CLD9]

Paypal, through the website.

[Hime]

28 minutes ago, CLD9 said:

Paypal, through the website.

Thanks! Can you please submit a Customer Support ticket about this? It is likely your payment was declined, but it isn't reflecting properly. Don't worry, you won't be charged twice and if you are, it can be easily rectified on our end.

[CLD9]

So I should cancel and try again, and if I'm charged twice, one of the charges can be refunded back?

[Hime]

1 hour ago, CLD9 said:

So I should cancel and try again, and if I'm charged twice, one of the charges can be refunded back?

Yep! Just be sure to let the team know if you get double Premium D: