Customer Support-- Help!

[Mossie Inactive]

I have had a ticket in since last week-- I was not able to play this weekend due to it and looks like another night as they didn't reply today either.

 

I had a quick reply from the Lead GM requesting more info-- but since I gave it-- It has just been sitting there. Ticket# 3933482

 

I know these things can take a little time-- but seeing how quickly I got the first response makes me think there is something wrong and the requested info is not getting to the right Person (The Lead GM that requested it.)

[Mossie Inactive]

Posting here as I don't want to make a second ticket to confuse things or clog up the system with duplicate tickets.

[kittenesse]

Maybe try sending another ticket or emailing to the same ticket (they will actually receive this email and respond), that way you can see the status of your issue.

[Mossie Inactive]

Well, I don't want to make duplicate tickets-- I think it would be bad if everyone did that.

 

Is 4 days+ Normal for tickets?-- if so, when should I be concerned?

[Mauro]

4 days...for 4 damned days and 100+ run i've spam this dg e and i dind't drop that dress....why this game hate me?