Founder pack Items

[Alfeon]

I requested 2 weeks ago about getting my founder pack refunded and have it to my new character, but I still don't have them and they said that it's already been transferred and completed even though I don't have them yet and my character from Mushin has been deleted already and my ncoins has been refunded as well. I don't have the in-game items/costumes yet in my new character though. Please, help! 

[Hime]

Hi Alfeon, is it in your mail?

[Alfeon]

Nope.. :/ 

[Alfeon]

I sent a lot of screenshots of my bank, mail, inventory and wardrobe that I do not have any of my items yet to my new character in my ticket. My character name is "Sasukè" and the "è" is Alt + numpad 138 keyboard symbol. I even sent them screenshot of the email they sent me when I upgraded all my founder pack. 

[Alfeon]

All they sent me in my main was "Stater Pack" items... nothing else. 

[Hime]

Message me your ticket number and let's see what we can find.

[Alfeon]

Okay, thank you so much Hime! Here it is,  #3376135