Yingtaii Posted October 20, 2022 Share Posted October 20, 2022 I apologize if this is a repeat thread. I essentially used the voucher before the weekly maintenance happened on Oct. 19th. I have current main story finished, but since i used the boost, all the previous main story related achievements are still set to unclear. My starting skill points are also missing even after the maintenance. Link to comment Share on other sites More sharing options...
NCSOFT Green Storm Posted October 20, 2022 NCSOFT Share Posted October 20, 2022 Hi, Since we'll need detailed information about your account, I suggest contacting our Customer Support Team by submitting a ticket via https://support.bladeandsoul.com/ Sorry about the inconvenience! Link to comment Share on other sites More sharing options...
GucciGisela Posted October 21, 2022 Share Posted October 21, 2022 @Yingtaii I have the same Problem and the Support says he cant help me 😕 Link to comment Share on other sites More sharing options...
Ruyoku Posted November 5, 2022 Share Posted November 5, 2022 I have the same problem, my character was reset to level 5 and my account was cleared from all transactions i made before, I lost all the stuff i bought including costumes >.< Link to comment Share on other sites More sharing options...
NCSOFT Green Storm Posted November 7, 2022 NCSOFT Share Posted November 7, 2022 On 11/4/2022 at 9:18 PM, Ruyoku said: I have the same problem, my character was reset to level 5 and my account was cleared from all transactions i made before, I lost all the stuff i bought including costumes >.< As I said above, we'll need detailed information about your account, so you'll have to contact our Customer Support Team by submitting a ticket via https://support.bladeandsoul.com/ Sorry about the inconvenience! Link to comment Share on other sites More sharing options...
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