Launcher help

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Sometimes when i load up the game i have no issues but alot of times the launcher doesn't launch and i get the error code e01008 and it tells me to restart the launcher. I wrote a ticket and they r telling me to run a program to see my logfile to see any programs r running in background. This is a brand new Windows computer and haven't had any problems with it. So i know it cant be anything wrong on my end. Is there a way to fix this without having to download any thing extra like support is telling me. Even with my old computer i never had this problem. 

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