Unplayable pt 2

[LunaStorta]

so...weeks have passed and i still have no idea what's happening, i will post an immage of the error that i'm receving, because i don't have the time or the will to write everithing again

this is the problem, open client, start game, go to pin,and then wait...

i have allready contacted support and as i feared it was usless, since the problem doesn't come from my connection or computer (brand new, bought it for xmas never changed anithing and i played the game without problems, after 4th of july this shit happens) sooo i ask you players, please, if you have or had the same problem and know how to fix this, respond, if it can't  be fixed by ourselves at least we will know whos fault this is.