Jump to content

[SOLVED] Constant bns crash report error


Kindynos

Recommended Posts

Let us start by the beginning, I was having issues at Jiwan's Peak, after taking the dragon pulse I would crash, no matter what I did or which settings I had, so I sent a ticket to support, which they gave me so many things to do, from winsock cleaning, to file repair (like 2 times they told me so, as if they didn't read what I typed down...)- After that, they got the idea of "Uninstall Norton, Avast, AMD, AVG" etcetc... And so I went to do it because hey, it may work, I can always re-install

 

So I go to open the game in hopes that the Jiwan's Peak crash won't happen, but instead, I get the beautiful bnscrashreport window, so beautiful I want to cry.

 

crash_by_marchingsin-d9x4m2b.png

 

Going around the forums gave me nothing on how to fix this other than "Disable Razer, disable chroma keyboard in the settings." so, first, I have no Razer things, no mouse, no keyboard, it's just cheap stuff that's older than my computer most likely. I did disable the Chroma keyboard (or whatever it is) in the config, but it did not work.

I re-installed the game, repaired files about 10 times already, re-installed again, nothing.

 

Today I spent the entire day re-installing every single driver I have, but nothing, it gives me the same error, I told the GMs about this, and again, I got the "Press repair files" 'solution', which, frankly, bothered me.

 

I really do not know what to do at this point, I've tried updating pretty much everything, this crash report does not leave any log I can base myself on, and so I have no idea what to do, if anybody is going through the same issue or has some ways to help, please do tell me, I am quite sick of this already and am losing days of premium membership due to this inconvenient.

 

EDIT: I managed to fix the crash by reinstalling everything around 4 times more plus some other updates.

My loading time is eternal but it's worth it, I guess.

Link to comment
Share on other sites

  • 1 month later...

May i ask what updates you made you think it made it work? I get the same crash report but not where you get it, i get it at random places every 10.15 minutes... For the past month now so it's getting reeeeally annoying, tried everything i could possibly find for a solution but nothing worked. And also! while i was reading your post it felt as if i was reading my own story! i too submitted a ticket and they kept giving me these weird tips that didn't really make much sense as to why these solutions would cause the crashes. But i was pretty desperate so i was willing to try anything, but of course they didn't work. They also kept telling me to repair my files even though i clearly stated that i reinstalled the game twice 3 times in 3 different posts. It felt like i was having a conversation with bots (no offense) but really it felt like they didn't read what i wrote and just gave me some random solutions.

Link to comment
Share on other sites

I'm new to this game, I have spent hours downloading this game, tons of updates, when finally, it finishes and is ready to launch. Now I made it to the screen where I put my 6-digit code in, and once I do that, it never let's me connect to the server, any idea of how I can fix that? I really want to play this game!~

Link to comment
Share on other sites

I have the same problem. It happen when I started the game. I re-installed this game many times, but this gave me absolutely nothing... I uninstalled my avast too and did many other things but still not working. :'(

Link to comment
Share on other sites

  • 2 months later...
On 07-05-2016 at 10:43 PM, Nekusama said:

May i ask what updates you made you think it made it work? I get the same crash report but not where you get it, i get it at random places every 10.15 minutes... For the past month now so it's getting reeeeally annoying, tried everything i could possibly find for a solution but nothing worked. And also! while i was reading your post it felt as if i was reading my own story! i too submitted a ticket and they kept giving me these weird tips that didn't really make much sense as to why these solutions would cause the crashes. But i was pretty desperate so i was willing to try anything, but of course they didn't work. They also kept telling me to repair my files even though i clearly stated that i reinstalled the game twice 3 times in 3 different posts. It felt like i was having a conversation with bots (no offense) but really it felt like they didn't read what i wrote and just gave me some random solutions.

I don't send tickets anymore for crashes for they give useless tips that really don't help anymore. Constant "repair files" and "reinstall"- plus constant GM switching rather than having just one check on your issue.

 

Now, what fixed my problem may not have been what will help you, I had uninstalled all of my graphic card drivers and then reinstalled them all (and I mean ABSOLUTELY ALL)- this took me a while because AMD is a huge pain in the arse when it comes to installing. I'm not sure what could be your trouble however, and I'm sorry for being late on a response.

On 07-05-2016 at 1:14 AM, LadyHarumi said:

I'm new to this game, I have spent hours downloading this game, tons of updates, when finally, it finishes and is ready to launch. Now I made it to the screen where I put my 6-digit code in, and once I do that, it never let's me connect to the server, any idea of how I can fix that? I really want to play this game!~

 I have a friend with a similar issue, usually it could be your drivers not being up-to-date, or your graphics card not being able to support it, try to lower graphic settings to the minimum, perhaps? That could work.

 

 

Link to comment
Share on other sites

Archived

This topic is now archived and is closed to further replies.

×
×
  • Create New...