hack?

[iyang222]

my account pass has been changed and i lost my gold and items,is it hacked? cus i never tell anyone about my password help pls
 

http://imgur.com/4roUP34 it said someone changed my pass,but im neve changed it 

[Franny]

As the email says; contact Customer Support as soon as possible, give them all the information about your account, tell them you didn't change the pass and wait for their reply.

[iyang222]

i did,still no reply

[Victorion]

its a bit optimistic to expect a fast response within hours.

 

And I think you should prepare yourself for the possibility that you´ll never get anything back. As account security is your responsibility, unless NCsofts server got directly hacked.