Deleted character without reason

[Sketpl]

Hi.

I was playing and a while later disconnected from the game without reason. Then I couldn't enter the game because of launcher bug.

I needed to reinstall the game, after it I logged into bns and I had to wrote new pin cause the old has been reset, and my character deleted without reason.

I sent it to support and now I'm waiting for answer.

Sry for my english.

[Tykea]

Try to login with the right account? :D

And if you already wrote to the support, what are we supposed to do on the forums?

[Sketpl]

I'm just sad, I spent so much time for this character :/...

[SinKiller]

If the character was over lvl 15 the deletion should take a week.

 

Are you sure you are on the same account as previously?

[Remlnx]

I bet you logged in the wrong region. Pick the right one on the launcher before press the Play button.

[Ysura]

Maybe you accidentally switched between NA and EU servers in the launcher.

You switch that above the Play-Button in the launcher.