Sent a support ticket and am confused about the response

[Cimorene]

I sent in a support ticket a while back. Here is my ticket and NCSOFT's responses, chronologically.

 

 

 

 

My questions:

I still don't have a new recipe. Is this just a bug? How do i reword my follow up ticket to get my gold refunded/get the recipe? 

[SeiLee]

i think you've shot yourself in the foot when you said "i'm unsure which recipe it was"

 

i doubt anyone will refund anything on that note.