Kraiden Posted January 15, 2016 Share Posted January 15, 2016 Greetings! I really hope you can help me. :< A friend of mine bought the Initiate Pack some month ago and also attended several alpha / closed beta weekends. Everything worked fine for him until the headstart. He downloaded the new client, installed and updated it, but cant log in. He keeps getting error 104 "cant connect to server". No idea what to do... can't find a solution. The key is applied and activated, so it should work (It also shows that he redeemed the 20,800 Premium Points.) I bought the same pack on the same day and can play just fine... Hope somebody can help me / us. :3 Link to comment Share on other sites More sharing options...
Kraiden Posted January 16, 2016 Author Share Posted January 16, 2016 Still no fix... Would me nice if there is somebody who could help us. :) Link to comment Share on other sites More sharing options...
Ritly Posted January 19, 2016 Share Posted January 19, 2016 yeah i'm having the same issue... Error 104 can't connect then it closes back to desktop.. that's the most annoying part lol having to re-log in Link to comment Share on other sites More sharing options...
KillaHinstinct Posted January 19, 2016 Share Posted January 19, 2016 having the same problem... Link to comment Share on other sites More sharing options...
TheSenpai Posted January 19, 2016 Share Posted January 19, 2016 There is no support documentation on this, nor can I find an answer on the forums or on Reddit. There are at least 5 other people with the issue. Your best bet is to raise a support ticket at support.bladeandsoul.com - they're there 24 hours. Link to comment Share on other sites More sharing options...
KillaHinstinct Posted January 19, 2016 Share Posted January 19, 2016 https://forums.bladeandsoul.com/topic/146330-error-104/ Link to comment Share on other sites More sharing options...
Drino Posted January 19, 2016 Share Posted January 19, 2016 How something written in german supposed to help us? Link to comment Share on other sites More sharing options...
Nahrael Posted January 19, 2016 Share Posted January 19, 2016 same issue Link to comment Share on other sites More sharing options...
Rarosh Posted January 19, 2016 Share Posted January 19, 2016 Same thing :( Link to comment Share on other sites More sharing options...
TheSenpai Posted January 19, 2016 Share Posted January 19, 2016 14 hours ago, KillaHinstinct said: https://forums.bladeandsoul.com/topic/146330-error-104/ Translated and condensed... Spoke with NCSoft who re-applied my founder's pack codes. Fixed my account. Link to comment Share on other sites More sharing options...
Rarosh Posted January 19, 2016 Share Posted January 19, 2016 I dont have founders pack Link to comment Share on other sites More sharing options...
EbollaChan Posted February 15, 2016 Share Posted February 15, 2016 ipconfig /release ipconfig /renew ( CMD ) This worked for me Link to comment Share on other sites More sharing options...
elpantalones Posted February 24, 2016 Share Posted February 24, 2016 I was told that if you use the wildstar authenticatior just to use the same code you use for that and it shouldn't give you that error. I tried it the first time and it worked for me. heres exactly what they told me. Quote Hello there, Thank you for contacting us. The OTP Authentication key you are receiving in Blade and Soul is the same as the 2-step Authenticator found in your WildStar account. If you have the 2-step Authenticator linked to your WildStar account, your Blade and Soul account will automatically have the same. If you don't have access to your Authenticator any longer, you can unlink it from your account management page:https://account.ncsoft.com/settings/index Once unlinked, you will no longer be prompted for your Blade and Soul account, however you will be asked to set up a PIN as a replacement. For more instructions on how to unlink this security feature, please check out this article on our support website:https://support.bladeandsoul.com/hc/en-us/articles/207270566-Two-Step-Verification-Setting-Up If you experience any further issues, please let us know. Regards, Arvin NCSOFT Support Team Link to comment Share on other sites More sharing options...
ploopploop Posted March 15, 2016 Share Posted March 15, 2016 Had the same problem, removing authenticator app thing fixed it for me. Link to comment Share on other sites More sharing options...
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