reghame

so yes, at this point it is 100% NCsoft's fault and in no way shape or form a corrupted profile from windows at this point. so yea, they need to get on this faster then they have been. it more than likely has to do with how windows 10 works, in how it automatically like to update itself. Once windows hits a certain patch point, blade and soul does not want to work with it and causes a crash if you try to launch the game. there is BTW no real way i can see how to fix this on our end just due to how windows 10 works. so NCsoft really needs to jump on this and find what exactly is causing this compatibility issue.

after about 6 hours of play, im sad to say the issue finally came back. game close out middle of a MSP and then tried to relaunch and issue came back. i have no idea where to go from here now.

Octaviachan, If you have recently upgraded any version of windows to a newer version, i HIGHLY recommend reformatting your computer and doing a fresh install of a new OS. If the matter persists, then disable your antivirus and that will get the game to work. The issue i had (and fixed seemingly) is due to a profile corruption within my updated version of windows 10. Hopefully this solves your issue as it is how i was able to fix my BnS GL!

OK MAYBE i found something If anyone has updated from windows 7 or 8 into windows 10, PLEASE PLEASE PLEASE reformate your computer. i dont have time to fully test out the problem now since i have to go to work, but i was able to launch the game from VM after doing a fresh install of 10 onto the system. this might be related to windows profile corruption so if you have the time go ahead and try it. I will post an update after i get home from work at about 11-12 EDT. hopefully this solves some issues for some of you

i tried this as well but that would not fix it either. honestly im out of ideas to do on my end to fix this. gone through multiple iterations on VMware and i can't even get the blade and soul logo to ever show up after 2 days of working on it myself, and with 2 others. I am willing to bet my left nut that its something they introduced into the patch that does not want to work with an entire piece of either our hardware or just how it functions. The only thing i COULD test is by remotely removing every piece of my build one by one to see if that is the case but with watercooling it not only takes time, but it can be dangerous to do so for the entire build so im not really willing to do that.

you can always reinstall them from microsoft should something go wrong, but im fairly sure none of those will simply cause your computer to stop working should they be removed (as they mostly deal with the software with games) i have gone through this process already and deleted all of the C++ files but none have helped my issue. for the future though, if you are unsure about what can be deleted safely, there are multiple sites that can tell you if its ok to delete it. but if you want to know for sure, VMware is a program you can download which is basically like running a computer from your computer, like a simulation almost. just install it, figure out what you want to run from it and how much space to use, and tamper with all the files on that. if that crashes it wont damage your computer in any way. back to the topic though, my ticket is still open but i keep getting the same copy paste teir 1 "im sorry we have done everything, contact a professional" i hope someone like a community manager or someone who actually gives a shit about their own game reads this because im SO close to just saying ❤ ❤ ❤ ❤ it and back charging everything i ever bought NCsoft related. nothing screams bad customer service like only giving copy paste layer 8 issues then after 4-5 tries say well we cant help you, good luck. seriously never thought a a gaming company as large as this would A not only not have live support, but also how they never escalate any issues which are FOR SURE damaging for the game.

i just got my final response from the tier ones from support. i got a nice steaming pile of "we have done everything we can to help!" auto response after they gave me at most 4 easy fixes which i had already told them i had done. Not only that but each response took about 2-3 hours in between multiple hours of me posting if i could get any updates. Each time I got any new "fix" from them it obviously did not help and once their short supply of "fixes" fell short, they basically told me well that sucks, guess you cant play the game anymore. have fun. what a nice wrap up to this 3 day episode of missing out on the anniversary event that i was actually looking forward to. Guess i will have to follow their advice and go ❤ ❤ ❤ ❤ off by myself and find out the issue in their game that happened because of THEIR patch.

still having the issue T.T now on page two of back and forth between the support team and its past 24 hours since i have been able to play BnS at all. any fixes any one has found? GAH!

downloaded their mini maintenance patch today as well as about 8 hours of communication from 3 of their support people. Still no fix from anything they have done (nor have a received any updates recently from them either). Still crashing. i have NO CLUE other than something they have is not compatible with our hardware or the software for it at this point. wish this was getting a little more attention than it currently is because right now its quite impossible to play the game AT ALL which is frustrating even more so when there is a huge event going on at the moment.

I am having a situation like this. Gameguard comes up and 2-3 seconds after that (before BnS logo appears) my entire system freezes and then shut down. using Windows 10 64 bit home edition, recent updated. All my drivers are also updated. MIS motherboard (cant remember full type) Gcard is Nvidia Geforce GTX 980 and processor is intel i7-4790k at 4.00 GHz. Rig is ABOUT 2ish years old so i ASSUME its not a rig issue and only has problems with blade and soul occasionally (like SSP massive lag spikes, no idea why it does that :/) and this is the first time the game has started to crash ever for me.