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Everything posted by omeed

  1. Increase in Account Compromises

    Hi folks, We wanted to inform you that we’re seeing an increase in the number of customer support contacts related to compromised accounts. We have been analyzing the situation, as well as the affected accounts being reported to us, and NCSOFT accounts are being targeted through use of account credentials obtained from data theft at other online services. If a login and password are used across multiple services, a compromise at any of them creates an opportunity for account theft on all of them. It’s critically important that you not only use different passwords across sites and services, but that you regularly change your passwords as well. We’ve placed temporary bans on some accounts in the hopes of protecting you, our customer. If you receive a notice that your account has been banned, please contact us at to verify ownership and change your password. If you’ve used the same password for your NCSOFT account anywhere else (or haven’t changed it in a while), we recommend you change your NCSOFT account password to one that is not shared with any other online accounts. Here are some tips on constructing a good password: Use a unique password for every account. Do not share passwords across accounts. Do not include common words, especially words like “password” or “user.” Use a mixture of upper and lowercase letters, numbers, and symbols. Or use four to six words that have no relation to each other. We’re continually monitoring this kind of activity and are working to improve our own security measures. We ask that account holders take precautions to ensure their credentials are unique, complex, and secure. Thanks to everyone who has added to the discussion on the topic so far.
  2. Forum spam

    It's not really my skillset - but we do have smarter people than me working on that.
  3. Forum spam

    I was looking for love. Thought I might need some black magic or voodoo spells.
  4. Forum spam

    Hey folks - Yes, there are some spammers here, working their black magic. We're tweaking some settings to make it more difficult for them to post (those also make it more difficult for new people to post, which we don't want to discourage). We're also in the process of increasing moderation resources, adding more moderators, etc. They are getting set up now. In the meantime, please report anything you see to help use expedite removing it.
  5. Pale Stalker censored?

    Hey folks - we're looking into this now. It's 3pm on a Friday, so it may take a little time.
  6. WTFast and BNS

    Hey there - wanted to clarify. We don't ban people for using VPN or WTFast. We don't support those products, so we can't provide tech help with them. If you are ever banned and feel it was incorrect, contact our support team to appeal.
  7. mfw

    I just got an email that said this should be working now.
  8. Hey there! We're working on this. It's been heavily requested. Looking at increasing the cap or just automatically clearing out accounts that have been banned. Don't have an eta on it, as there's a lot going on, but it's on the list!
  9. Oceanic Server hosted from NA? NCSOFT?

    Hi there, We are considering it, but there are currently no plans for this. To give you some context, we only have the publishing rights for North America and Europe at the moment, so there is a process for us to go through if we did decide on this. There are definitely some very passionate players from that area - and we appreciate them - but it's a much larger conversation for the company. edit: Oh sorry. Tired and didn't read it correctly. I can ask about this, but my guess is that, at this point, it would just create frustration, since we can't do character transfers for everyone that already picked a server. Also, there wouldn't be any improvement in service between that server and the others, since they'd all be in the same place.
  10. My char lvl roll back!

    It looks like just a lobby screen error. People are seeing it fine when they get in game. Let me know if that's not the case for you!
  11. Server got rolled back!!!! LOL

    It should be fine to log in. We're looking at this issue. We think it's just the lobby screen not getting refreshed... but if it's more than that we'll let you know!
  12. Extremely shady stuff from NCsoft

    Hey there, There's nothing shady going on. The 1-year name hold is (to us) a strange policy. It has been working fine in Korea all this time - but we were surprised to find out about it, as it's a little different than the usual. It's one of those things we didn't find out about until people started doing name changes. :) Work with customer service and they'll get it taken care of or get you a refund.
  13. Any hope for Oceanic players

    Hey there! None of the things you mention are banned, nor will they get you banned. They are just not officially supported. We don't have any plans to put servers in Australia currently. We don't have the rights for that territory technically, only North America and Europe, so it would take some time to expand there.
  14. Greedy Game

    Hey there - I just sent this over to be investigated. We have to figure out if the game is wrong or the website is wrong. :)
  15. I'm sorry - I did have a chuckle at this thread... because I've done exactly that same stuff in the past. :) Customer service will be able to help - you're not the only one to have done this. The wait isn't that long (but it's certainly not short at the moment, either). They've been adding staff to help as well.
  16. Game unplayable at night, EU Servers

    Thanks for letting us know. We'll look into it. I haven't seen anything widespread coming through in the reports - but we'll check!
  17. maintance today

    I don't think there's any maintenance planned for today. Double-checking, but our goal is to not have any downtime this weekend. If there is, it'll be in the news section.

    Munchiez answers were great - so I'm just here to say: welcome to the game! We're happy to have you. Also, there's a ton of new content coming out - new classes, dungeons, costumes, etc. There's tons of stuff to buy if you choose. Queues are long on some of the servers, but we just put up six new ones - so those are a little better - and we're planning to add more.
  19. Hey there, You're definitely thinking through this correctly. People who are invested in servers don't tend to switch. We don't have the ability to add capacity to servers - we tested capacity during beta - and set the sizes based on what they could hold. A couple additional things to think about: 1) Low queues mean people with no attachments are likely to go to new servers, rather than adding to existing queues. 2) We still have a TREMENDOUS amount of new players coming in every day that need to go somewhere. Remember, this is just day 3 - and we haven't gotten to the weekend yet. Adding new servers won't solve the issue by itself - but it will take some pressure off. Based on what we've seen so far today, we're looking at how quickly we can add MORE servers.
  20. Ncsoft doing things wrong

    We're monitoring closely and don't believe there are an "enormous amount of bots." There are definitely bots and spammers, who are being banned as quickly as possible. We're also bringing some additional measures online to help with it. Preventing this kind of spam is a high priority - and also difficult, as they adjust their tactics very quickly. We - in no way - benefit from long queues. Sure, a few people may buy premium membership to skip them, but we'd make substantially more money from having everyone who wants to play in the game, hence the focus on bringing up additional servers.
  21. I agree that it is pretty common to see this - but the feature has never been built for Blade & Soul. One of the reasons is that a lot of the late-game content is cross-server, so people haven't been as insistent of playing on the same servers as their friends. We've requested the feature and are currently scoping it with the dev team. That means it's definitely not happening in the next few weeks (or possibly months) - and may not happen at all, depending on how difficult it is for them to build.
  22. It is a good problem to have - but that also means it's a problem. :)
  23. It's a start, right? Probably won't be enough and almost certainly doesn't end the queues - but we're getting things set up as fast as we can. Building this out takes time. We weren't anticipating needing new servers in the first couple days. :) We'll keep you up to date as we go - but we're on it as the top priority.
  24. Hey folks! I mostly addressed this on reddit this morning, so will copy here, as it's relevant to this discussion. Forcing purchases is one of the best ways to lose customers or create ill will towards your game. The long queues were definitely not intentional. I am in the room talking with people about how we ease them. :) The hardest thing in the MMO industry is figuring out how many people are going to show up on day 1. How effective was your PR? Did you do the right marketing? Did WOW launch an expansion? Is Sodapoppin streaming your game every day? Added to that, you face the balance of three things: 1) servers are not cheap 2) queues disappear after the launch hype fades 3) no one likes server merges (and they're difficult) All of those factors lead to situations where - if the hype goes big - you're not going to have enough space. Companies always say "it's a good problem to have." But we know it's still a problem. The premium queue was invented a long time ago as an acknowledgement of this - with the philosophy that "if a customer is willing to spend money on the game, they should get in faster." I think that's the right approach. If I asked anyone at work whether, all other things being equal, they'd rather have the current situation with the 7-day membership thing or one where everyone in the queues can play the game, they'd universally pick the latter. But we also all agree that it's better to have the 7-day membership than nothing. TL;DR: We've been working on it, hard. Today, we should be ready to share some of the steps we're taking.
  25. Lack of AFK timers is perplexing

    Hey there, Thanks for the praise! This has been a relatively smooth launch... but it's definitely still been a launch... so we're working hard to get where we need to be. Just to clarify, adding servers is not a quick fix (unless you already had a bunch of servers ready to go... in which case, the question might be "why didn't you just deploy them?"). It also requires downtime... which we always try to avoid. We're working on an AFK timer - and should have more info on that soon!