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  1. Hi folks, We wanted to inform you that we’re seeing an increase in the number of customer support contacts related to compromised accounts. We have been analyzing the situation, as well as the affected accounts being reported to us, and NCSOFT accounts are being targeted through use of account credentials obtained from data theft at other online services. If a login and password are used across multiple services, a compromise at any of them creates an opportunity for account theft on all of them. It’s critically important that you not
  2. It's not really my skillset - but we do have smarter people than me working on that.
  3. I was looking for love. Thought I might need some black magic or voodoo spells.
  4. Hey folks - Yes, there are some spammers here, working their black magic. We're tweaking some settings to make it more difficult for them to post (those also make it more difficult for new people to post, which we don't want to discourage). We're also in the process of increasing moderation resources, adding more moderators, etc. They are getting set up now. In the meantime, please report anything you see to help use expedite removing it.
  5. Hey folks - we're looking into this now. It's 3pm on a Friday, so it may take a little time.
  6. Hey there - wanted to clarify. We don't ban people for using VPN or WTFast. We don't support those products, so we can't provide tech help with them. If you are ever banned and feel it was incorrect, contact our support team to appeal.
  7. omeed


    I just got an email that said this should be working now.
  8. Hey there! We're working on this. It's been heavily requested. Looking at increasing the cap or just automatically clearing out accounts that have been banned. Don't have an eta on it, as there's a lot going on, but it's on the list!
  9. Hi there, We are considering it, but there are currently no plans for this. To give you some context, we only have the publishing rights for North America and Europe at the moment, so there is a process for us to go through if we did decide on this. There are definitely some very passionate players from that area - and we appreciate them - but it's a much larger conversation for the company. edit: Oh sorry. Tired and didn't read it correctly. I can ask about this, but my guess is that, at this point, it would just create frustration
  10. It looks like just a lobby screen error. People are seeing it fine when they get in game. Let me know if that's not the case for you!
  11. It should be fine to log in. We're looking at this issue. We think it's just the lobby screen not getting refreshed... but if it's more than that we'll let you know!
  12. Hey there, There's nothing shady going on. The 1-year name hold is (to us) a strange policy. It has been working fine in Korea all this time - but we were surprised to find out about it, as it's a little different than the usual. It's one of those things we didn't find out about until people started doing name changes. :) Work with customer service and they'll get it taken care of or get you a refund.
  13. Hey there! None of the things you mention are banned, nor will they get you banned. They are just not officially supported. We don't have any plans to put servers in Australia currently. We don't have the rights for that territory technically, only North America and Europe, so it would take some time to expand there.
  14. Hey there - I just sent this over to be investigated. We have to figure out if the game is wrong or the website is wrong. :)
  15. I'm sorry - I did have a chuckle at this thread... because I've done exactly that same stuff in the past. :) Customer service will be able to help - you're not the only one to have done this. The wait isn't that long (but it's certainly not short at the moment, either). They've been adding staff to help as well.
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