Parxx

Could be but it's probably more likely that Lillvargen is right and they just redeemed them in the treasure shop for the pity prize of a single enchanted essence. Nobody in the academy discord has seen the event either so it's a pretty good indication that it just isn't working.

That has been done. If you try a support ticket for most things on the NA/EU servers, there is a good chance you will get gaslight about the issue since the NA/EU support team doesn't actually play the game and doesn't know what is going on. We get updates from KR (where it's massively popular) and that's it. The Devs handle technical issues that are submitted by the support teams, but there are are no longer people on the NA/EU support team that understand the game well enough to address issues and translate them to the Dev team. There use to be more people on the NA/EU team in general and those people did play the game and support for the NA/EU player base was much better in that period. But they got rid of almost 80 percent of their staff and there has been an extreme lack of technical support since then. To be clear, I am not saying this is the fault of their support teams or Dev team. The issue is a massive lack of communication between the NA/EU support team and the Devs. The fault lies with whoever made the decision to fire everyone who was doing the communicating. But OP's request for compensation for all of the bugged events NA/EU players didn't get to participate in (such as the current treasure draw event that nobody in our servers has been able to access) is perfectly reasonable. It is even common practice for MMOs to offer compensation for massive bugs and broken events. Honestly if they were to just come out and say publicly that there have been communication issues and that they are working on fixing that, they wouldn't even need to offer compensation and it would still massively improve their reputation. It would be nice to have compensation offered but not necessary. If they would just stop gaslighting everyone about issues when they arise and tell us they are trying to figure it out instead of "everything is working properly", they wouldn't have half the bad rep that they have now. As far as making requests like this sounding like we own the Devs and NC? This is the exact purpose for forums...yes, people use forums for communicating between fellow players but game developers in general use forums to acquire player feedback on various things about the game they are working on such as possible bugs arising after a patch or an event not working. They also use forums to learn what the players want out of the game such as compensation for broken events or to find out if the event was even fun for the players. They use forums in this manner for almost every game which is why most games have their own forum now instead of leaving it to reddit. They do this because their ultimate goal is to provide an enjoyable experience for their player base. If the players are not having fun or if the game is causing more frustration than enjoyment, the players stop playing. When the players stop playing, the Devs no longer make money. To be clear, I'm not saying the game is going to die because of a lack of NA/EU support. It's still massive in KR and i think the NA/EU CM just got replaced so maybe there will be changes. I just wanted to point out that OP's request was perfectly reasonable and that this forum is the exact place they should have posted it. If they had made this request in a support ticket or if they had called the Devs names or something, I would understand your point. But this is a forum meant for player feedback and opinions. And you saying that OP's opinion for getting compensated is a lack of respect is the same thing as me saying that your opinion of their opinion is disrespectful. They said that we should get compensated for the period of frustration that most players are having due to broken events and bugs on the NA/EU servers that have not been addressed or fixed which is perfectly reasonable considering all players who could access those events and the players who can currently access the treasure draw event all have an advantage over the players who can't receive those rewards. They didn't call anyone names or make any accusations. They made a simple request in a place where they are perfectly allowed to do so and you started criticizing their request and called it disrespectful which I would say is pretty disrespectful to BOTH the OP and the Devs that use forums for player feedback. Even though the NA/EU team is much smaller now, there are still people working there and having more player feedback would make their jobs much easier. Just because YOU do not agree with that feedback/opinion does not mean that it isn't valid and it certainly doesn't mean that the support and dev teams won't find it useful. Especially considering a decent compensation package would not only please the majority of the NA/EU player base but also it would show that they are listening which would massively strengthen the support the NA/EU player base has for them. Currently, most people won't even submit a report ticket unless it's a game breaking bug because the support team will just tell you to repair the game file and then say that everything is working and close the ticket. If they were to do something like a compensation package in game and then address the internal issues they have been having in a stream or something and just explain that they are working on it or just have a little more transparency so the players aren't left guessing in the dark whether or not an event even works, they would see a huge shift in the attitude the NA/EU player base has with them.

As an update for this, I tried a support ticket. I had to tell them 3 different times that I was online during the listed times and it wasn't opening only to have them tell me the time frames listed on the site and the server time zone and to try repairing the game file (already did that one). The Senior GM that popped into the ticket confirmed that 506 tickets were used on May 26th and that this indicates that there is no problem with the event. I suppose the drawing is locked to a couple hundred players and the rest of us are screwed? Who knows? Talking to their support gave me the biggest migraine of my life so I don't know if I'll ever try that again.

I'm having this issue too, but I'm also not getting the login ones. I'm getting the three from the daily challenges but not for the login bonus for regular or premium.