Would you please communicate some kind of timeframe when this might be fixed? It's great the issue has been acknowledged and forwarded, thanks again for that. Knowing when the problem might actually be solved would surely greatly help and comfort the players affected by it.
I would also, like several other posters in this thread, like to know if there will be any kind of compensation, especially for those who are prevented to make normal use of their premium membership during the times they could not play properly.
Left-handed persons playing games always have an extra mile to go, since most games do have a standard configuration of controls set for right handers, but very few have the option to switch that standard to left-handed, since key settings for that are simply not provided by most games. So there's a significant amount of time necessary to set up a game to even work for us in the first place, if the game doesn't offer a left-handed standard. Most of the lefties I talk to end up using arrow keys for character movement. Encountering a bug like the one now is extra frustrating for those reasons.
I personally don't even buy games unless checking gaming forums beforehand and doing search engine queries to verify that key game controls can be remapped for left-handed players. Some games have arrow keys as fixed functions and thus cannot be remapped for movement - I can and will not buy those games. I double checked on that before starting Blade & Soul as well. It was a key element for my decision to start the game (and spend money on it as I went along playing). Sadly, in the current state of the game that research would end differently than it did when I started.
I say this as an enthusiastic supporter of the game in all the communities I'm active in, because I think that this game is often pretty underrated looking at the many things this game excels in: Combat is so very intuitive and rewarding, immersive gaming experience as a whole, great graphics, clever world-design and storytelling with surprising twists you seldom get in AAA titles. I would very much like to continue enjoying all that.