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Oh and your customer service, they cant do anything proper.

IMHO You wont lose anything by just giving the players what they want. The inventory so tight, the rewards are almost next to impossible to get without hardcore gaming in dungeons that even with all that intensity we get too drowsy running it over and over again. so what's that 200 dungeon cores for a single gear? you expect us to run that ❤ ❤ ❤ ❤ 100 times for a gear that's worth nothing without upgrades? something is really wrong with this game, lucky there are still suckers like us who continues to run those sleep-inducing monotony called dungeons. I played 2 years ago. Stopped and came back a week right before the call to arms event ended. Now, Im stuck with a chest I cant open because the keys need drops from dungeons that no longer drop them and im stuck with gears that arent worth squat unless i do dungeons 500 times. Seriously, you're not making this easy for us and for your business and now this. So yeah.. only time will tell.