[HELP - ACT XI CHAPTER 5 (STUCK) HEAVEN'S BREACH - Defeat the Grand Master Hong Imposter]

Hi Team.  I reinstalled the game and then let the full video play out without hitting escape (skipping) and was finally able to pass the mission.

 

For some odd reason, Hong wasn't transforming before but after a full reinstall, it works now.  Thanks so much.

[HELP - ACT XI CHAPTER 5 (STUCK) HEAVEN'S BREACH - Defeat the Grand Master Hong Imposter]

Hi Phoenix, thank you so much for responding.  yes, I have completed a file repair, and I have also submitted a ticket to support on Jan 26 2021 at 12:11pm pst - here is what the friendly GM responded with...

 

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GM AutumnWind (Blade and Soul)

Jan 26, 2021, 17:45 PST

Hello there,

Thank you for contacting the Blade and Soul Support Team.

Regarding your concern, please follow the steps below in order to proceed with your quest:

Close the game while on Chapter 5: Heaven's Breach Step 7:Windstride with Jinbin and Lusung back to Heaven's Reach > Open the game > Go to Heaven's Reach  > Talk to NPC Kangsan > Talk to Jinbin

If the issue still persists, please let us know in order for us to further investigate.

 

 

 

This did not work and then I received this response...

 

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GM AutumnWind (Blade and Soul)

Jan 27, 2021, 17:34 PST

Hello,

Thanks for the update.

This is a known issue and we are currently looking into a resolution, at this time. Unfortunately, we do not have an exact time frame as to when this will be addressed, but you can visit our official forums and/or website for more updates about this issue.

Website: http://www.bladeandsoul.com/en/
Forums: https://forums.bladeandsoul.com/en/

Also, we won't be able to restart your quest due to tool limitations. Thank you for your patience and understanding in this matter.

If you have any other questions or concerns, feel free to contact us again.

 

 

GM AutumnWind is great but I haven't seen anyone else post about this problem and my thread keeps getting deleted in the bug reports and now I am installing the game on a different computer to try it.

 

Character name is "Bright As" on Yura server.  Sorry for long post.

 

 

[HELP - ACT XI CHAPTER 5 (STUCK) HEAVEN'S BREACH - Defeat the Grand Master Hong Imposter]

Hi Yes.  Multiple times.  When I relog it puts me back in Dasari Palace in front of Kangsan.  I teleport again and nothing happens with Jinsoyun and Hong.  I also tried to jumping off the cliffs and dying then hitting 4 and still nothing happens... then i tried to run to the training area without triggering "Find Others" by wall running the side and still nothing.  I think the problem is I have to fight Yunma Kahn again maybe?  I don't know if my quest can be walked back far enough but when I talk to Kangsan.. I teleport to Heaven's Breach.. and even though I already beat Yunma Kahn... when I talk to him.. he says "it's an honor to face me" instead of telling me good job for beating him....  The yellow arrow is on Jinbin so i talk and teleport to heaven's reach and nothing happens at all... I completed "find others" by running up the stairs but then nothing happens with Jinsoyun and Hong.. game stuck.

[HELP - ACT XI CHAPTER 5 (STUCK) HEAVEN'S BREACH - Defeat the Grand Master Hong Imposter]

Hi.  Jinsoyun and Hong are standing still just looking at each other.  When I run to the training area, nothing happens.  The yellow marker points to Hong but nothing is happening.

[HELP - ACT XI CHAPTER 5 (STUCK) HEAVEN'S BREACH - Defeat the Grand Master Hong Imposter]

Hi Team, please help...

 

I am unable to progress in the main story and it seems bugged and stuck.

When I track my story, it brings me to Kangsan in Dasari Palace (North Guard Post) - Windstride with Jinbin and Lusung back to Heaven's Reach...

 

Then it gets stuck after I do the following:

Open the game > Go to Dasari's Palace  > Talk to NPC Kangsan > Select "yes, let's go" (teleport to heaven's breach) > Talk to Jinbin (Teleport to heaven's reach) > Find others > then I stand next to Jinsoyun and Grandmaster Hong and nothing happens....