Hi Phoenix, thank you so much for responding. yes, I have completed a file repair, and I have also submitted a ticket to support on Jan 26 2021 at 12:11pm pst - here is what the friendly GM responded with...
This did not work and then I received this response...
GM AutumnWind is great but I haven't seen anyone else post about this problem and my thread keeps getting deleted in the bug reports and now I am installing the game on a different computer to try it.
Character name is "Bright As" on Yura server. Sorry for long post.