[Besides the game, the forums are also dying out.]

16 hours ago, Green Storm said:

 

I just want to mention that I will not participate in a discussion that involves this kind of attacks against any individual (whether it's me, NC employees or any other player). This is a typical example of choosing your words badly. I'm not talking about your opinion or what you asked, these can be legit, but don't bring the word "gaslighting" here. This is your last warning!

 

 

I've already started collecting feedback and digging deeper into the context of that feedback. Being heard is not something that brings answers to the questions and concerns that people express here. I need to better understand how things work behind the scenes to discuss this feedback. I also want to emphasize that it's more complicated than "report it back to Korea". 

 

My first reply in this thread was meant to show you that the community is heard. I've read forum posts (almost) every day since I started working in this role.  It's important to me (and to the community) that you're more than heard. I want to be able to provide answers later down the road and it will take me some time.

While I live what you've got to offer so far, your choice to retaliate against the use of "gaslighting" is such a weird one. You're essentially equating it to a slur that someone is directing towards you. If we as players feel like NC puts people in your position to gaslighting us, is that not s fair thing to call attention to? Sure we could be wrong and sure you could just ignore it as someone trying to be hateful. But there are perfectly civil conversations that can be brought up where we as the player base can say:

 

"hey listen, it's been 6 years, the heart change to be essentially p2w is absolutely terrible, the lack of gold farming is killing us and the constant bugs in regards to soulboost is draining g for new and old players alike"

 

 so when a person in your position comes down after the 6 year history where our last two CMs have historically not played the game enough to experience to see the glaring issues, is it really just bad faith arguments to say "oh yeah NC gaslighting us again just with a new person"

 

Again, I like your first introduction it gives me hope that we might actually have direct and steady communication with our CM but that part in particular just feels like an off hand way to shut down valid criticism from a word that is not even a slur.

[[Update] Item Removal from Moontide Outfit Exploit]

Support telling me everything has been restored to my account and to post my concerns here. when I tell them to read comments here or check my account to see that I never recieved my restored gold or items they just close the ticket.
#23606932

What a joke you clowns are @Hime

[[Update] Item Removal from Moontide Outfit Exploit]

6 minutes ago, Hime said:

If you didn't transmute the Pet Pods that were removed, you do not get the gold back. The number of Pet Pods removed from an account was based on the number of Pet Pods that account created from using the exploit. If you didn't use the exploit, you can PM me your character name and I can look into it.

We already know this isnt true @Hime plenty of people who never touched the merchant got their items removed and plenty of people who have still have all of their items and are probably selling them off like crazy or using them to upgrade. what about those people? Theres accounts out there running around with max pet and max talisman max psyches and still made hundreds of thousands of gold off petpods that you are now rewarding even further. You expect us to believe youre going to look into essetually every acount that logged in during the time the exploit was rampant and do a personal case by case review of each one in an attempt to bring the economy back to before it got out of hand? you couldn't even be assed to update the merchant for what, 5 months? let alone disable the merchant before it got out of hand but you expect us to suddenly make good on your promise to right the wrong that has been done to almost every player in the game?

 

What about the hundreds of thousands of soulstones that people used to make petpods, you're just going to let those get sucked up into the void? good way to force players to buy them along with PTS and TS off f10 I guess, gotta appease the shareholder gods.

 

What about legitimatly obtained pets from the rosethorn and saberfang boxes back when they were f10 exclusives? do we get those back? 

[Item Removal from Moontide Outfit Exploit]

5 minutes ago, Bl4de said:

It would cost them dearly if they do that. Obviously this game uses pay to progress as motivating factor for players to spend money. Devaluation of second most important item for that progress is very demotivating for targets of this concept (read: players that spend money). Just imagine it like this: Why I was / should spend money on this when ncsoft is / will give it for free anyways.

New pet tier will come new talisman. plenty of things to drain the petpods down. oils are still the bread winner item

[Legitimately obtained outfits removed]

#23597515

Amaterasu Bunny (Yura)

[Heaven’s Mandate & Cold Storage Antique Items]

You guys must understand that this is wholly unaccetable, right? Not only are you taking away thousands of gold worth of saved up materials and just saying "oh well try again" but youre making these dungeosn give event currency and hardly anyone can do it first day. The lack of communication on the front was terrible too. how did it take a full week and hours after maintnace to say "oh this is wrong" is there no QA working at NCWest? im trying to be civil because i know a lot of these posts have already said all the nasty things that have come to my mind already so no need to repeat it. But this is a big oopsie that you guys are going to have to fix if you want players to stay in this game.