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Defective Blade and Soul


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i download the official ncsoft blade and soul launcher and it wont install just keeps pumping out errors when i try and report the error that also bugs out at least it was free because nothing works

UserRuntimeEnvCollector I click send and it says File send Fail. please retry clicking file repair in launcher fixes nothing

My PC 
Windows 10 Pro 64-bit 
Intel(R) Core(TM) i7-4770K (4 Cores), ~3.5GHz 
Corsair Vengeance Pro 1600MHz DDR3 32GB (4 x 8GB) 
Asus Maximus VI Hero 
SAMSUNG 50" LED HDTV model UN50EH6000FXZC @ 1920x1080 
EVGA GeForce GTX 780 SC P/N: 03G-P4-2783-KR 
Connection HDMI to HDMI 
Crucial M500 960GB SSD 
Creative Sound Blaster X-Fi Titanium HD @ 192000 Hz 24 bit 
Creative Sound Blaster E5 DAC & AMP 
LG BH14NS40 rom 
Logitech Wireless Keyboard K350 
Logitech G502 Proteus Spectrum 
Logitech Dual Action Gamepad 
Logitech C922 Pro Stream Webcam 
Blue Yeti Pro Microphone @ 192000 Hz 24 bit 
Panasonic Technics RP-DH1250 
Thermaltake Toughpower Grand 750W 
Cooler Master HAF 932

<< OS >> 
OS Version : Unknown Windows Version 
ServicePack : none 
Major Minor Build Version : 6.2.9200

<< System >> 
64bit OS 
Page Size : 4096 B 
Active Processor Mask : 255 
Number Of Processor : 8 
Processor Type : 8664 
Processor Level : 6 
Processor Revision : 15363 
Processor Speed : 3500 MHz

<< Memory >> 
10% of memory in use. 
Total Physical Memory : 2047 MB 
Avail Physical Memory : 2047 MB 
Total Paging File : 4095 MB 
Avail Paging File : 4095 MB 
Total User Address Space : 2047 MB 
Avail User Address Space : 1953 MB

<< Disk Storage >> 
Drive Name : C:\ 
Volume Name : 
Total Byte : 893.71 GB 
Used Byte : 77.57 GB 
Available Byte : 816.14 GB

<< Dns Query >> 
Update Server 
Name : updater.nclauncher.ncsoft.com 
Address : 
Name : updater.nclauncher.ncsoft.com 
Address : 
Name : updater.nclauncher.ncsoft.com 
Address :

Repository Server 
Name : live.patcher.bladeandsoul.com 
Address : 
Name : live.patcher.bladeandsoul.com 
Address : 
Name : live.patcher.bladeandsoul.com 
Address :

DNS Server

Mask :

Mask :

<< FileInfoFile Hash Value >> 
File Name : FileInfoMap_BnS_72.dat.zip 
Hash Value : 328104ccc655604628e73bc99819a60d647fd151 
File Name : FileInfoMap_BnS_72.dat 
Hash Value : 19de822cc158395ab02c5951895f0afd592f930b

<< Error Message >> 
[Update Error] Cannot extract file. 
Please restart the Launcher. If this problem persists, contact Customer Support at htt

I have uninstalled and reinstalled blade and soul with same result countless times and contact ncsoft support with vague response to the servers are down or they do not know and tickets closed with status resolved

when blade and soul first installs it installs visual C++ 2005

 Visual C++ 2005 is the last version able to target Windows 98 and Windows Me.  


is there any reason that a brand new game by ncsoft blade and soul would use twenty year old software to run and maintain it?

Why are ncsoft accounts locked to ip's when consumers are not given the option to own an ip or even allowed to own an ip only corporations business accounts can own an ip it is an abysmal absurd hassle logging into ncsoft systems 


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