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E02019 Launcher error


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So i just tried to download BnS for the first time today and was greeted by an error message when trying to start the launcher.


i managed to get about 2 lines into the patch and this is what i got : 

<< FileInfoFile Hash Value >>
File Name    : FileInfoMap_BnS_27.dat.zip
Hash Value    : 0234fc8569f96ba20c86d66d66e220f53a392940
File Name    : FileInfoMap_BnS_27.dat
Hash Value    : 0000000000000000000000000000000000000000

<< Error Message >>
[Update error] Could not extract file.
Please restart the launcher. If this problem persists, please contact Customer Support at http://us.ncsoft.com/en/support/.

Since i am unable to send this to support via report error button which doesnt seem to work either i have no choice but to post it here where someone may be able to help or give up on this game before i've even started. 


I have restarted computer, internet, removed patch file (27), removed everything and restarted, nothings working so this is my last hope, any help with this would be awesome.


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