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About Refunds


rebukex7

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So I decided to charge some Ncoin to my account to prepare for this new class. I'm relatively new to the game but I've had a lot of fun up until today where I couldn't log in because of error 4049. I tried every fix I could find in the forums and online in general but no luck, even submitted a ticket and there was still no help there. So I was wonder how this game does when it comes to refunds because I obviously haven't spent any of the coin and there are better things on steam I can use that money for so does anyone know if i am eligible for a refund or am I SOL? (The latter really wouldn't surprise me at this point.)

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1st) send an email notifying bns.. support@bladeandsoul.   They have 48 to help.  IF that does not help you, then you have to contact your bank/paypal/whatever you used and ask for a refund.  Ive received 2 so far, and will be receiving more because they banned my account.. released it, then 24 hours later.. banned it again.

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