Chats not working except whisper/say

[AmbyChan]

So, as the title suggests, Guild/faction/global/party chat isnt working for me for like 4 days now. Just whisper/say chat is working. & Additionally, i cant seem to see the party members in Cross-server dungeon matching either, i mean i can just see their name, but cant see their character in the dungeon matching lobby. both of this issue started happening at the same time i think.
Anyone else had these issues? & have managed to fix these? any idea how to?

[DeKus]

Never heard of that. I'd recommend to contact support. While routing or fire wall issues can not be outruled here, I'd consider them pretty unlikely to cause such specific issues.

[AmbyChan]

well, contacted support long ago, the suggestions/solutions they gave didn't work. they said, they r looking into it, & no reply for 2-3 days now.
why else do u think i m asking here? ;-;

btw, if u never heard of the issue,take a look at this (almost) recent post https://forums.bladeandsoul.com/topic/175141-unable-to-chat-in-faction-or-guild-etc-say-works-ok/#comment-1667927

[Onene]

Have the same issue since the previous patch. Sometimes it works but most of the time not.

[AmbyChan]

damn :/ this really sucks man. its like playing single player game now. & cant even go to important 6/4 man dungeons either ,cuz party chat doesnt work, which is really needed there.