Why are there no updates?

[Gracie]

I've seen at least 50 different topics about people having crashing issues since the update this morning. 90% of people are saying it's Razor, even though everyone has their Razor products turned off or updated. I've seen people updating drivers, Synapse, even reinstalling. But nothing is working.

 

Why is there no word from the team? There was a fast response about the CHAT system not working, but when the game itself doesn't launch where is everyone?

I'm really confused, and a bit sad I couldn't play the game on a day off. I'd just like to see some acknowledgement that the game isn't working from them. :/