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disguymAn

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Blade and Soul <support@bladeandsoul-support.zendesk.com>

3:19 AM (37 minutes ago)
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to me
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Your request (3657282) has been updated. To add additional comments, reply to this email.

Innah (Blade and Soul)

Jan 26, 01:19

Greetings,

Thank you for contacting the Blade & Soul Support Team. Mail restriction are in place for accounts who have not made any real-money purchases since August 18th, 2015. While you are able to send mail to alternate characters on your account, you cannot send mail to other players. This is a security measure.

Mail restrictions are permanently removed as soon as you make a real-money purchase on your account, such as buying NCoin.

If you have any other questions, please feel free to let us know.

Best regards,

Innah
NCSOFT Support Team

 

 

disguyman

Jan 26, 00:30

After purchasing NCoin to buy an additional character slot, I am still not able to send in game mail to my alt player.

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