Brilliant Viridian Key Fail??

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I bought a Brilliant Viridian Key for a friend to use on a blight weapon box so we wouldn't have to run the dungeon a million times and when he used it he got a gauntlet instead of a sword.

Is this even possible? I thought that the Brilliant Viridian Key guarantees that you get the weapon that goes with your class?

[LagAhSee]

That is what the key should have done... Weird, you can tell him to contact support to see if it is a bug. It's suppose to 100% give you the weapon of class lol.

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1 minute ago, LagAhSee said:

That is what the key should have done... Weird, you can tell him to contact support to see if it is a bug. It's suppose to 100% give you the weapon of class lol.

 

Do you know where I could contact support?

Thanks!

[LagAhSee]

Go to here.

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Just now, LagAhSee said:

Go to here.

Thank you