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!!URGENT!! BNS CRASH REPORT NO HELP FROM SUPPORT TECH


Tihusky

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This has been happening since 3 days ago EVEN WITH THE "FIX SERVER MAINTENANCE TODAY"

Everytime I try to start up this game if gets to the logo and then crashes.

https://gyazo.com/dd85e74f88f9dca5d4ee42035286e66f

Ive sent in multiple tickets trying to get this issue fixed and they sent 3 copy paste fixes (which ive done all of them) and then stop replying.

I have a membership that i'm WASTING trying to figure this stuff out. 

Ive reinstalled twice, ive deleted files and replaces, i got rid of my firewall and antivirus software.

 

My Specs:

Windows 7 64bit

AMD Phenom(tm) II X4 965 3.40 GHz

12 GB Ram

AMD Radeon R9 200 Series 

750GB HDD + 320 HDD

 

I have tried running it as admin, I have completely disabled anti-virus, and have countless other steps that they have given me over ticket service 

https://gyazo.com/27b524a9e92729a5771d76069830a16b

https://gyazo.com/2f091daa8e7c3b13a94323321744cbea

https://gyazo.com/e882b8e39769749060178bbabe0cecd0

but to no avail.

IM OUT OF OPTIONS. 

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I would like a reply to this aswell...Same issue for the past 2 or 3 days...possibly since a razer update, or something else. All I know is that it went from only happening to disable to the razer services, and being able to play with maybe one crash in like 8 hours or so, sometimes none at all. To now it crashes every single time on startup when it launches the dragon logo, and enters the first screen for a second (NCsoft I believe) then it crashes to the desktop, exactly how OPs link shows. I've also reinstalled fresh, disabled firewall antivirus, file repairs, and everything else inbetween. I've never had these problems at all, not once in beta. I keep hearing about how faulty gameguard is too, could it not be that since it's detecting razer in the first place as something that needs to be stopped? (Correct me if I'am wrong.)

My Specs:

Windows 8.1 Pro 64-bit
Intel Core  i7-4790k CPU @ 4.00GHz (8 CPUs), ~4.00GHz
16 GB Ram DDR3
AMD Radeon R9 380 Series
125Gb SSD + 1T HDD

I'am stumped aswell at this point until they can provide a fix, which who knows how long that will take...
 

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