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black screen everytime


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i've a problem with black screen and not only after skipping cutscene but always during the game... while fighting, while walking, while navigate on the menu.

i'm playing in my laptop:

msi gt72s with:


cpu: i7 skylake

gpu: gtx 980m

8gb ram,


i can play the game at maximun details for 50-60 fps but also in low pc's spec the black screen persist so i what can i do?

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Ur not alone im playing on laptop asus rog g20

And i got black or white screen and i need to reboot computer

Unfortunely ncsoft do nothing about this 

Exept Uninstal razer gamefirst...

But this step doesent work at all.

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