NCsoft login/crash or does nothing

[CrimsonNight]

so today I download the game and I have my account ready to play but when I try to login ( email address and password) it close and nothing happing any idea how I can fix ? cause I have yet to get to the update game and I re download the game 3 times and the ncsoft that come with it

 

ps I know my account work cause I can login to the site as well as having my brother log on for me

 

[Chundoonggum]

same problem here. sigh... 

[syrusstk]

1 hour ago, CrimsonNight said:

[syrusstk]

Right click on BNS shortcut on desktop > proprieties and then >>

 

 

Had the same problem support didn't really help, and some forum posts were over complicated  this fixed the problem for me, I use Windows 7 x64, the game seems to have some problems on  this type of windows, that is why the compatibility mode is set  to x86  (even if it's not displayed in the list)