NcSoft please read your support inbox mail sometimes.

[NcsoftWHY]

Why should i be locked out on my real account for no reason, with my purchased b&s pack, miss out the head start days, miss out the launch and wait  for you guys to finally check out your support inbox and notice my email. Srsly?

[NcsoftWHY]

and if you DO see those tons of mails that people send you about that problem ( as i understand lots of ppl got locked out) i wonder if you reply back at all.

[NcsoftWHY]

two days passed. nobody gives a damn even on forums.

thanks for happy customer experience.

[TheLastSeraphim]

Yes because you are the ONLY person EVER to have an issue that requires support.

[NcsoftWHY]

three days.

 

and yes if they got much work, they should manpower. idc

[Pixie11]

I have same problem. I send mail in support 12 hours ago, but they still don't answered me. I have founder pack, premium membership.

[CrowHead]

i just got a reply, same thing happened to me, i still dont understand why but they are not lifting the ban

 

[LadySelachii]

48 minutes ago, Pixie11 said:

I have same problem. I send mail in support 12 hours ago, but they still don't answered me. I have founder pack, premium membership.

12 hours in a launch week with apparent difficulties and you're climbing the walls? 

 

I get that you have paid money and you want to play, but you need to stop thinking of these support agents as your b*tch and remember that they are human beings with human capabilities and feelings. 

 

I'm fairly sure they are running a significant backlog and no, trained agents able to hit the ground running don't grow on trees. 

[Velast]

guys i pity u a lot. the way they treated u was unforgivable. try ur best and get ur accs unbanned!