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Game crashes on Title screen


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I can login into the game (finally) and the NC Soft launcher starts.  After patching, verifying and repairing, the first title screen appears with the interface to set a pin.  Next, the white title screen appears and then crashes after about 10 seconds.


I tried playing on a Win 7 64-Bit machine and a Win 10 machine with the same results on both machines. 


Anyone have any ideas as to what I can try next?  NC Soft is attempting to help, but they are getting slammed most likely.  I would actually like to play during headstart.


Thank you!

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