PyroskE

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About PyroskE

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  1. Banned for third party programs

    It's disappointing that there are so many posts about this issue yet there appears to be no action taken from NCSoft. Customers are provided with a service that is not a good experience for Oceanic Gamers, especially for a game that in most cases customers have paid for with the release of premium packs prior to the games release. Knowing that Blade & Soul has been released in stages internationally, incurring hype for a English version to be realeased, after much anticipation, we finally receive what we have been promised. However have found latency issues to prevent us from enjoying our Blade & Soul experience, I can personally count a handful of friends who use WTFast to make their experience somewhat playable and have been banned with the following response provided to them by NCSoft and I quote; "Offense: 3rd party program; Penalty:Account Closure. We have reviewed the above action and found it and the associated penalty to be consistent with our policies. We ask that you review our terms and rules of conduct, which are available here: http://us.ncsoft.com/en/legal/user-agreements/. This action against the account will not be removed and the penalty will stand. Hey there - wanted to clarify. We don't ban people for using VPN or WTFast. We don't support those products, so we can't provide tech help with them. If you are ever banned and feel it was incorrect, contact our support team to appeal." After appealing this the following response was received and I quote; "Hello, We apologize for the inconvenience that this is cause you. We regret to inform you but as previously stated, the account has been permanently closed for violations of the User Agreement. This account will no longer be accessible and can never be reactivated. We are unable to provide you with any more detailed information regarding our detection methods. By displaying the information we have collected and sharing this with you, we would be supplying you with data that could be used in the future to avoid our methods of identification and detection. At this time, I must also respectfully inform you that any additional appeals or inquiries regarding the action taken on the account will receive this same response." The issue of WTFast being used with Blade & Soul is that it has been confirmed by NCSoft personal that this program is allowed to be used in conjunction. However, it was advised that if a ban was given to contact NCSoft Support and the ban will be reviewed and if found to be legitimate the ban will be lifted. Current actions by NCSoft Personal (above statements) does not flow with the posts (as above) given by NCSoft regarding the matter. This entitles a false statement by NCSoft which is therefore a matter which can be taken further
  2. WTFast Bannable?

    It's disappointing that there are so many posts about this issue yet there appears to be no action taken from NCSoft. Customers are provided with a service that is not a good experience for Oceanic Gamers, especially for a game that in most cases customers have paid for with the release of premium packs prior to the games release. Knowing that Blade & Soul has been released in stages internationally, incurring hype for a English version to be realeased, after much anticipation, we finally receive what we have been promised. However have found latency issues to prevent us from enjoying our Blade & Soul experience, I can personally count a handful of friends who use WTFast to make their experience somewhat playable and have been banned with the following response provided to them by NCSoft and I quote; "Offense: 3rd party program; Penalty:Account Closure. We have reviewed the above action and found it and the associated penalty to be consistent with our policies. We ask that you review our terms and rules of conduct, which are available here: http://us.ncsoft.com/en/legal/user-agreements/. This action against the account will not be removed and the penalty will stand. Hey there - wanted to clarify. We don't ban people for using VPN or WTFast. We don't support those products, so we can't provide tech help with them. If you are ever banned and feel it was incorrect, contact our support team to appeal." After appealing this the following response was received and I quote; "Hello, We apologize for the inconvenience that this is cause you. We regret to inform you but as previously stated, the account has been permanently closed for violations of the User Agreement. This account will no longer be accessible and can never be reactivated. We are unable to provide you with any more detailed information regarding our detection methods. By displaying the information we have collected and sharing this with you, we would be supplying you with data that could be used in the future to avoid our methods of identification and detection. At this time, I must also respectfully inform you that any additional appeals or inquiries regarding the action taken on the account will receive this same response." The issue of WTFast being used with Blade & Soul is that it has been confirmed by NCSoft personal that this program is allowed to be used in conjunction. However, it was advised that if a ban was given to contact NCSoft Support and the ban will be reviewed and if found to be legitimate the ban will be lifted. Current actions by NCSoft Personal (above statements) does not flow with the posts (as above) given by NCSoft regarding the matter. This entitles a false statement by NCSoft which is therefore a matter which can be taken further.
  3. CFIM-HF_O1392_6 contents\bns\CookedPC\SE_BC_KangRyuSi_JoJangWon_01_A.umap I keep getting this error saying that it may be used by another program etc.