[@Wisspp Suggestion: Start off with a Bang!]

On 5/28/2023 at 9:54 PM, Parxx said:

That has been done. If you try a support ticket for most things on the NA/EU servers, there is a good chance you will get gaslight about the issue since the NA/EU support team doesn't actually play the game and doesn't know what is going on. We get updates from KR (where it's massively popular) and that's it. The Devs handle technical issues that are submitted by the support teams, but there are are no longer people on the NA/EU support team that understand the game well enough to address issues and translate them to the Dev team. There use to be more people on the NA/EU team in general and those people did play the game and support for the NA/EU player base was much better in that period. But they got rid of almost 80 percent of their staff and there has been an extreme lack of technical support since then.

To be clear, I am not saying this is the fault of their support teams or Dev team. The issue is a massive lack of communication between the NA/EU support team and the Devs. The fault lies with whoever made the decision to fire everyone who was doing the communicating.

But OP's request for compensation for all of the bugged events NA/EU players didn't get to participate in (such as the current treasure draw event that nobody in our servers has been able to access) is perfectly reasonable. It is even common practice for MMOs to offer compensation for massive bugs and broken events.

Honestly if they were to just come out and say publicly that there have been communication issues and that they are working on fixing that, they wouldn't even need to offer compensation and it would still massively improve their reputation. It would be nice to have compensation offered but not necessary. If they would just stop gaslighting everyone about issues when they arise and tell us they are trying to figure it out instead of "everything is working properly", they wouldn't have half the bad rep that they have now.

As far as making requests like this sounding like we own the Devs and NC? This is the exact purpose for forums...yes, people use forums for communicating between fellow players but game developers in general use forums to acquire player feedback on various things about the game they are working on such as possible bugs arising after a patch or an event not working. They also use forums to learn what the players want out of the game such as compensation for broken events or to find out if the event was even fun for the players. They use forums in this manner for almost every game which is why most games have their own forum now instead of leaving it to reddit. They do this because their ultimate goal is to provide an enjoyable experience for their player base. If the players are not having fun or if the game is causing more frustration than enjoyment, the players stop playing. When the players stop playing, the Devs no longer make money.

To be clear, I'm not saying the game is going to die because of a lack of NA/EU support. It's still massive in KR and i think the NA/EU CM just got replaced so maybe there will be changes. I just wanted to point out that OP's request was perfectly reasonable and that this forum is the exact place they should have posted it. If they had made this request in a support ticket or if they had called the Devs names or something, I would understand your point. But this is a forum meant for player feedback and opinions. And you saying that OP's opinion for getting compensated is a lack of respect is the same thing as me saying that your opinion of their opinion is disrespectful. They said that we should get compensated for the period of frustration that most players are having due to broken events and bugs on the NA/EU servers that have not been addressed or fixed which is perfectly reasonable considering all players who could access those events and the players who can currently access the treasure draw event all have an advantage over the players who can't receive those rewards. They didn't call anyone names or make any accusations. They made a simple request in a place where they are perfectly allowed to do so and you started criticizing their request and called it disrespectful which I would say is pretty disrespectful to BOTH the OP and the Devs that use forums for player feedback. Even though the NA/EU team is much smaller now, there are still people working there and having more player feedback would make their jobs much easier. Just because YOU do not agree with that feedback/opinion does not mean that it isn't valid and it certainly doesn't mean that the support and dev teams won't find it useful. Especially considering a decent compensation package would not only please the majority of the NA/EU player base but also it would show that they are listening which would massively strengthen the support the NA/EU player base has for them. Currently, most people won't even submit a report ticket unless it's a game breaking bug because the support team will just tell you to repair the game file and then say that everything is working and close the ticket. If they were to do something like a compensation package in game and then address the internal issues they have been having in a stream or something and just explain that they are working on it or just have a little more transparency so the players aren't left guessing in the dark whether or not an event even works, they would see a huge shift in the attitude the NA/EU player base has with them.

 

TLDNR. You've completely missed the point of my reply, but hey, carry on.

[@Wisspp Suggestion: Start off with a Bang!]

This is an ongoing thread it seems like. Everyone keeps saying "everything". Why not be constructive about your requests? Instead of just saying "everything" maybe try to actually list the problems/errors that you have experienced you labeled "everything".

 

Maybe, just maybe the Devs then can revisit such problems and actually work on a possible solution.

 

Honestly, the people who post entries here make it sound as if you own the Devs or NC in general to make such demands.

 

Sure you pay for the micro transactions as I do, but that doesn't give any of you including myself to address on-going issues with no respect whatsoever.  Obviously some of us here doesn't know the "hows, whats and whys" of running a company. It happens in every companies around the world and there's always a reason such ways are being done here.

 

/end sharing 2 cents

[Starter Bundle 2]

Yup! You can pick 2 outfit and adornment of your choice, It's not RNG. You will have to type the actual name of the item from the pouch. Let's say for the 1st set you want Echomancer, so you will go to F3 the search "Echomancer". You can use this link for reference --> https://imgur.com/a/yHeBLL4

[Starter Bundle 2]

Hi there. Here's the list. You can view everything in F3. Happy browsing!

 

https://imgur.com/a/35Nyrma

[Pls remove Darkweald to save The Planet]

On 4/5/2023 at 8:38 AM, Gedevieve said:

Watching Darkweald action I just realized it's a big waste of computing power, and We should save energy to keep our planet healthy right ? 

 

Pls consider to change mobs and bosses from dungeons we do every day to give substantial amount of XP like in other games.

Do not force Players to keep computers on for hours and waste precious energy on non interactive autocombat to grind XP in Darkweald.

 

Greta Thunberg? Is that you???

[Problem - The Soulstone and Moonstone Situation]

On 11/2/2022 at 2:31 PM, Zombie King said:

 

I personally don't mind if the developers now intend players to arena pvp for Soulstones but an official answer would be welcomed, whether the Western community receives it positive or negatively. They just removed SSP and left the player base in the dark about where to now get Soulstones and Moonstones. If this is indeed the new way, then we need players to start queuing up for Arena during peak times but again, I think people need an official answer here on the forums since this is the main way the West team communicates to the player base.

 

Edit: Also, they do still have to add a new way to get the final tier of Unity stones. The ones that used to require ethereal vials and the faction tokens from SSP, so I also wanted to highlight that issue.

 

 

I am bumping this thread up to pick people's brain.

 

@Green Storm something's got to give about this on-going issue. I can afford to purchase battle pass plaques and all that, but it isn't fair for other people who cannot afford to do so. It's the most needed mats to craft and all and it's just sad that it is locked behind a pay wall.

[Cosmetic Item Requests]

I am going to second the ones who were asking a way to purchase Designer Threads, so we can purchase those boxes from the Clothing NPC in Mushin Tower.

 

But as far as personal requests. Here we go~

 

Dandy Lion Cat (I'm a Summoner main and I would love for my familiar cat to have this costume . ❤️)

Category: pet costume

Release Date: not sure

How was it release: not sure

 

Frisky Diver Set

Category: pet costume

Release Date: not sure

How was it release: not sure

 

Daywatch

Category: costume

Release Date: not sure

How was it release: not sure

 

Secretkeeper Set

Category: costume

Release Date: not sure

How was it release: not sure

 

Ebondrake Wheel and Chakra Shield

Category: costume

Release Date: not sure

How was it release: not sure

 

Artisan Set

Category: costume

Release Date: not sure

How was it release: not sure

 

Spring Breeze

Category: costume

Release Date: not sure

How was it release: not sure

 

Cyber Noir Set

Category: costume

Release Date: not sure

How was it release: not sure

 

Catwalk

Category: costume

Release Date: not sure

How was it release: not sure

 

Vogue

Category: costume

Release Date: not sure

How was it release: not sure

 

Ashborne Set

Category: pet costume

Release Date: 2018

How was it release: Winner 2018 Russia Design Contest

 

Shadow Guard

Category: costume

Release Date: not sure

How was it release: not sure

 

 

Cheers! ❤️

 

 

 

 

 

 

[4 Against the Koldrake]

On 11/29/2022 at 2:28 PM, Kittyaura said:

...There were the requisite 12/12 showing when we went into the Koldrake's Lair.... But I never saw more than 7 fighting as battle began. As a Gunner, I can strafe up and down the field and count how many are in the fray. The tell was still at 12/12 a few minutes in... More than 6 to 7 were not to be seen.. There was one other, a slight figure dressed in black, but, I never saw them fight at all, although they were, at times, near the forefront... One player fighting cried out "No AFK", as, the tell tale number of 11/12 was now showing... But now there were only the four of us in the fray... The others were nowhere to be found. I feared the day might be lost... It seemed to take forever to get it down to 80%...

....The battle raged for over 20  minutes, 70 %, 60%, 50%, 40%, with just the other 3 girls and I fighting our little hearts out against the massive beast. As we managed to near the 26 % mark, I had a delivery at the door, and had to step out of character and the fight for precious seconds... My delivery driver probably thought I was a bit rude, but, the lack of a proper party had narrowed the window of delivery tine I had expected... I'll give her a nice tip though... Much to my surprise, I was still alive when I returned... I left my groceries in a pile by the front door, and leapt back into the fight...

...Back once more, with the tell now at 10/12, the four of us fought the good fight, and great deeds were done that day as the dragon tossed us about like toys on the battlefield. The tell dropped to 7/12, as players gave up on those of us actually fighting... After a long battle, we four stayed the course and somehow finally toppled the mighty dragon. As we dragged our exhausted bodies over to receive our well deserved reward, I saw that same slight figure dressed in black, waiting at the base of the far cliff side for us to depart... Perhaps it was another player, suffering from lag, so they could not fight or risk being kicked out, as had happened to me before a computer upgrade... Or, perhaps it was the Angel of Death, watching and waiting to see the outcome of such a mighty battle... I hope she was not disappointed...

...I never got the names of those 3 warriors I fought beside, but, they have my utmost respect for staying the course under such harsh conditions... Heroes all...*Bows in respect*...

 

I go immediately to the right of Koldrak. There's a rock I can perch on to avoid being tail whipped.

 

This is not advisable if your life drain/per hit is not high as you will get melted by the lava damage.

[costume rotation f10]

I think the Cosmetics/Costume tab on F10 is overall outdated. My gripe about this is, if NCSoft wants to make money in this 10 or so years old game through all these micro-transactions just pump it all in cosmetics/costumes. Never mind weekly/bi-weekly rotations. Just list all the in-demand costumes and cosmetics.

 

I'm a new player. Just started in July and have never touched this game ever. There are some old outfits I'd like to get for my main and 2 alts. I can guarantee you that if those are listed in F10, you bet I'd spend the money to get it.

 

Or another idea, give new and returning players the chance and option to buy Designer Threads via F10. That way we can get the outfits and RNG boxes from Mushin NPC.

 

If money is all NCSoft want to keep this game going, then why not do any of that? Idk...just my humble two cents.