Phonsekal Laure

Hello, I'm stuck with Practice Citrine from a guide quest and I can't get rid of it by socketing the gem and selling it like others have done (was this feature changed?). Please help me get rid of it. When I click on "Submit a Ticket" in the support page, it doesn't let me submit a ticket, but redirects me to this instead: https://support.bladeandsoul.com/hc/en-us