Kameliya

As the title says, they are scam, when it comes to sealing and sending a weapon, to another character. Today I bought a bundle of 11 (which by the way can NOT be withdrawn from the mail 1 by 1), just so I can seal some of my wardens gear and send it to my destroyer. The great sword had 8 gem slots on it, which I have had open from 4 slots originally (mostly with real money purchase from the cash shop "f10"), I removed the gems, removed the appearance weapon and sealed the sword, mailed it to my destroyer, all fine, but when I opened the weapon box on my destroyer, the weapon I received only had 3 gem slots. I made a ticket about this, but the nice GM have pointed me to the forums, instead of an actual answer and solution to my problem. I am not planning to just let it slide, since this have cost me real, hard earned money, so I would like an actual answer from NC employee, on how are you planning to resolve the "issue"? This really feel like a scam.