[[Update] Item Removal from Moontide Outfit Exploit]

@Hime I see everyone getting their outfits and ❤ ❤ ❤ ❤ back but when I reach out to support they keep giving me the same automated responses. I bought my outfit off f5 weeks before the exploit happened. I had tons of Threads on my main and alts yanked away for no reason other than they had them. This is ridiculous. 

[Item Removal from Moontide Outfit Exploit]

So it took you guys a week to come to the conclusion to mass steal from players. And a week since the outcry still nothing. You guys going to give us any insight as to when you are going to either give everything back to everyone or actually go after everyone who abused the glitch?

 

Also are you going to give back the items from those who never participated in the incident? Threads outfits and all??

[Item Removal from Moontide Outfit Exploit]

Il y a 11 heures, Nicolee a dit :

What really is sick about their solution -- those who have been her longest are likely to have lost the most.  Or phrased another way -- the longer you've been here, the better the chance you have some of those items from the original events where they were introduced.  So if they remove all of those items, only the longest veterans will get the "full punishment" from having talked to the NPC.  Conversely, the newer the player, the less likely they are to have such items, so newer players will get hit the least.

 

Isn't that a "cool" effect for a community?  The longer you've been around, the more likely you are to have lost a bunch of outfits.  Its just another way NCSoft shows special consideration for their oldest players.

Not 100% true. I still know plenty of older players who did the exploit. Have their outfits and all their threads. I'm talking like thousands of threads. Plenty of those players now have the full azure dragon outfit too. It's better to be lucky than good sometimes. And these **** got lucky with the last patch.

[Item Removal from Moontide Outfit Exploit]

1 minute ago, Nicolee said:

Saying that they won't do anything for individuals -- but will wait for a systemic approach is what they told me up front.  I've yet to see such a fix be implemented or be rewarding.

 

What pisses me off is everyone who actually profited by selling pods and everyone who upgraded their items won't be affected. Only people who had the outfits previously and those who did the exploit. There was 0 reason to go ahead and do what they did.

[Item Removal from Moontide Outfit Exploit]

Support responded to me reopening my tickets asking for them to rectify this mistake and they said they won't be responding to the requests regarding this issue anymore. They are constantly going to either redirect people here or ignore them in hopes that the community forgets about this issue. Wonderful.

[Item Removal from Moontide Outfit Exploit]

Day 6 still no word about actually doing anything against people who made thousands of gold off the exploit. Taking materials and outfits form people who never even did the exploit. Removing everyones threads just cause they had some. Leaving people who did the exploit with upgrades accs with punishing everyone else who was saving to upgrade. 

 

This is some of the worst customer service I have ever seen. You guys going to give us any real info about whats going on instead of passing the ❤ ❤ ❤ ❤in buck and saying " the appropriate teams are working on this issue." You guys were quick to punish and ban unjustly but refuse to give us any info about this issue.

 

This is just ludicrous. Losing whales and casual players alike. Just sunset the server if you guys are that hell bent on turning off as many people as possible from this game.