365 day premium missing bonus item

[ricefordays]

In the patch notes it states that if you purchase the 365 day premium membership between December 19 - January 19 you will receive the frost bite costume set and the illusion weapon skin by January 21st. They never sent the weapon illusion and upon chatting with support they told me they never intended for the weapon illusion to be part of the rewards. They should honor what was posted in their patch notes especially if we paid for the service/items.