Can't buy premium

[bloodyy05]

So i just bought premium from site.(30 days) and i've gotten couple of e mail like: ''thank you for your purchase from ncsoft'' ,''subscription is activated'' ,''your order fulfillment is complete''

then i checked my account for several times but there was no premium. So i sent a ticket about it no one replied and like an hour later i've gotten an email saying ''your subscription has been cancelled''     any kind of help would be appreciated. have a good day

 

[Avenger]

Greetings,

 

We suggest you to just try again because your payment has been declined. 

 

Since you submitted a ticket, our Support team can provide further assistance if you want!

 

Thank you!
Team Blade & Soul.

[bloodyy05]

thanks for reply