Daily Dash - Burning Devotion Chest Missing

[MurdoqSenpai]

Daily dash did not give me the surprise prize Burning Devotion Chest.
 

As you can see on the print screen, i hit a number 6 on the wheel, landed on a surprise prize and it did not give any extra rewards.

A 6 roll is a guarantee Burning Devotion Chest prize, I should receive it.

 

 

To make it worse zendesk have no clue that a 6 roll should give the chest... They told it was a double reward and tried to send me the 2x fus.stones as i would make a ticket to get that.

[MurdoqSenpai]

A little more info i add to the ticket did the trick. 😄

 

Be aware guys, this can help to you too.

[MurdoqSenpai]

It happen again today so its not a single time thing, that Surprise prize spot is bugged.

 

 

[willietrom]

I can confirm that that spot is bugged. On May 31st I landed on it while rolling a 5 and having Premium active, and no reward was given (again said "Surprise Prize" which is always supposed to be a Burning Devotion Chest). I was lucky to take a screenshot that showed "Surprise Prize" on the screen so they can't play dumb. That being said, my "inquiry" still has received no response of any sort.

[MurdoqSenpai]

this time this was the response... its so sad that we know nothing will be done... mass restoration for what 5-10 player? I dont trust they at all and i will ask for the chest again in the ticket and i will make another one not mention a report to the dev team or whatever in-case they insist in this mass restoration. ¬¬

 

[MurdoqSenpai]

The response was better with the followsup.

 

They asked for a image link because the ticket system was giving an error message not letting me upload the image into it.

 

FALEError: file upload error, Error: file upload api error

 

[MurdoqSenpai]

guess im not having this one.

 

[Ati]

Have the same issue twice on the very same spot on NA. Sent them screenshots and referred to many similar reports from other players.

[MurdoqSenpai]

@Wisspp Can you take a look at this?

 

This is commom, happen 3 times already with me. This is part of the premium system people are paying for.

I am missing 2 Burning devotion chests already and zendesk dont give a dam anymore since the layoffs months ago.

Zendesk says they are sending the tickets to the team responsible for a mass restoration, but we know a restoration will never happen.

 

3/4 months and the Daily dash still bugged.

 

Here some ticket Nº in case you have access to it and wanna check:

(before the layoffs)
2132952 - zendesk sent the chest by mail

(after layoffs)
2136812 - Refused to sent it, talking about mass restoration

2141723 - A month later and no restoration, still refusing to send the chest by mail.
2147941 - 3 months Another box i missed and they still refusing to send it. This time talking about giving it the right way, mass restoration i guess.

 

Nothing so far, no bug fix and no restoration.

 

Surprise prize was just blank and gave nothing, should be one Burning Devotion Chest.
Here some images i put on the tickets.

 

 

 

[Ati]

On 8/26/2023 at 8:29 PM, MurdoqSenpai said:

@Wisspp Can you take a look at this?

 

This is commom, happen 3 times already with me. This is part of the premium system people are paying for.

I am missing 2 Burning devotion chests already and zendesk dont give a dam anymore since the layoffs months ago.

Zendesk says they are sending the tickets to the team responsible for a mass restoration, but we know a restoration will never happen.

 

3/4 months and the Daily dash still bugged.

 

Here some ticket Nº in case you have access to it and wanna check:

(before the layoffs)
2132952 - zendesk sent the chest by mail

(after layoffs)
2136812 - Refused to sent it, talking about mass restoration

2141723 - A month later and no restoration, still refusing to send the chest by mail.
2147941 - 3 months Another box i missed and they still refusing to send it. This time talking about giving it the right way, mass restoration i guess.

 

Nothing so far, no bug fix and no restoration.

 

Surprise prize was just blank and gave nothing, should be one Burning Devotion Chest.
Here some images i put on the tickets.

 

 

 

I am missing 3 chests already and have been fighting with support for more than 1 month now
One time they even told me I don't have premium, when I had more than 140days left

[stuffybarley]

On 6/5/2023 at 1:10 AM, MurdoqSenpai said:

The response was better with the followsup.

 

They asked for a image link because the ticket system was giving an error message not letting me upload the image into it.

 

FALEError: file upload error, Error: file upload api error

 

Seems Jpegs and pngs don't work, but if you use the snipping tool to take your pictures instead of the in-game screenshots and save them as gif, it'll work. 

[lillvargen]

I just open them in Paint, then save them, they get smaller and I can use them for tickets

[MurdoqSenpai]

It was not possible to upload anything no matter the size of the image, site was bugged at that time.

 

Looks like they fixed the Ticket area.

 

Thx for the info. :D