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Do you ever plan to adress terrible server performance ?


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As topic says,

 

Do you plan to ever do something about it ?

I am dead tired of dying because of delays and having to press each skill button 2-4 times sometimes even 5/6.

 

You've adressed the performance which is a big upgrade over UE3, and that was the point for me when i decided o return to the game and hopefully have some fun, however second most important thing still has bot been even touched, beside lying to your current playerbase by displaying most irrelevant calculation of ms ingame.

This is something that lies totaly in your hands, not in developers.

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Once more,

 

Do you plan to adress poor server performance ?

 

 

Why am i going at it again now ? Well because i got disconneted after one koldrak run and i cannot log back in, once i was in that one run experience was straight up unacceptable, missing a lot of dps because of that, i had to ******* press "4" on archer 8 times, standing still for skill to freaking activate.

 

THIS IS NOT HOW IT SHOULD BE IN FAST PACED COMBAT !

The ammount of times i have died in hard mode spectral shrine, just because i could not dodge in time and gained too many stack is too damn high.

For starters finally force file check up on server connection to see how cutting out all those "quality of life preechers" will reduce server queue, why im hitting on that ? Because most of the lag happens mid combat, and it's off the charts during raids dungeons when you got few of people like above.

 

It would be not a problem if servers would be actually good, and could handle all the traffic, but nope. They simply cannot keep up with all the requests incomming. Finally upgrade something YOU HAVE DIRECT IMPACT ON, YOU do not need to wait for korean patch bundle to fix this up.

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NCWest has no authority over the server hardware or its connection, as they moved it to Amazon hosting earlier in the year. Even if they didn't, orders would STILL have to come to KR as they have no authority to change, alter, remove, or add anything, including improving the server hardware. They are utterly beholden to KR in a way that makes me wonder why anyone would willingly work for them.

 

They'd rather focus on the cash shop anyways, as NCWest's new CEO is a former casino operator. Expect all events to have RNG boxes for now on.

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On 10/19/2021 at 2:48 AM, Belido said:

well I guess even with AWS you right get the server performance you pay for.

Well below you will find actuall "FULL" road from AWS server to client in Poland.

Any of the AWS server within Europe has a decent delay, the remaining part is spec of the servers and are they able to handle all the traffic, well you know the answer to latter part.

 

us-east-1  US East (N. Virginia)                     440

us-west-1  US West (N. California)               600

ca-central-1  Canada (Central)                     654

eu-west-1  EU (Ireland)                               3001

eu-central-1  EU (Frankfurt)                           38

ap-south-1  Asia Pacific (Mumbai)               156

ap-southeast-1  Asia Pacific (Singapore)     187

ap-northeast-1  Asia Pacific (Tokyo)            265

sa-east-1  South America (São Paulo)          251

cn-north-1  China (Beijing)                             95

cn-northwest-1  China (Ningxia)                  207

us-gov-west-1  GovCloud (US-West)            197

us-gov-east-1  GovCloud (US-East)              130

me-south-1  Middle East (Bahrain)             115

eu-north-1  Europe (Stockholm)                   28

ap-east-1  Asia Pacific (Hong Kong)            269

eu-south-1  Europe (Milan)                           51

af-south-1  Africa (Cape Town)                    211

us-east-2  US East (Ohio)                             460

us-west-2  US West (Oregon)                      625

eu-west-2  EU (London)                                 53

ap-northeast-2  Asia Pacific (Seoul)           250

ap-southeast-2  Asia Pacific (Sydney)        299

ap-northeast-3  Asia Pacific (Osaka-Local)269

eu-west-3  Europe (Paris)                              38

 

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6 hours ago, Injan said:

Well below you will find actuall "FULL" road from AWS server to client in Poland.

Any of the AWS server within Europe has a decent delay, the remaining part is spec of the servers and are they able to handle all the traffic, well you know the answer to latter part.

 

if I got a ping from about 10 ms to eu-central-1 (Frankfurt) I don't think that is the reason for a 3sec delay from talking to quest NPC at Koldrak entrance and taken quest showing up on log.

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  • 3 weeks later...

Since there was no response at all to the mentioned issue, and it still persists i am cancelling my subscription.

The quality of service which you currently provide is not worth to pay for.

 

I am glad this time i did monthly subs instead of 3month - 1 year, simply because i expected there might be still problems beyond UE3.

 

I wholeheartedly encourage any other of you, who are not happy with the current state of servers and are subcribing to cancel it, start taking action as community thru something they will notice.

 

This is how koldrak currently performs

 

https://streamable.com/v2qivi

 

 

This is not just koldrak, this is just extreme example, the lag happens EVERYWHERE !

I am tired of this, having to guess will my skill activate immediately and i can go on with rotation or will i have to press it f*** couple more times and loose more and more DPS.

This is not accepatable even as purely free to play.

 

 

If you'd actually fully upgraded your service i would not mind to pay each month just to be able to play, just cause the title is really good, but you keep f*** it over.

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23 minutes ago, Injan said:

I wholeheartedly encourage any other of you, who are not happy with the current state of servers and are subcribing to cancel it, start taking action as community thru something they will notice.

I rather keep something i enjoy alive rather than kill it.

 

You gotta understand that Blade and soul is making NCsoft the least amount of money out of all their games.

 

and ofc the western market is making a lot less than the KR market.

 

So if they started making even less money, i don't think they would try to improve, rather just, shut it down and focus on other things.

 

Please don't be part of the reason something i enjoy gets destroyed 🙂

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7 minutes ago, Uldrum said:

You gotta understand that Blade and soul is making NCsoft the least amount of money out of all their games.

I completly undestand and know it, however dont you think if the service would be better that would lead to more players being active.

The playerbase could potentialy grow, and therefore the potential customer market would also grow larger.

 

The game itself is not new player friendly at all, and low quality of service aint doing anything good either.

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