Nightflight01 Posted September 14, 2021 Share Posted September 14, 2021 @HimeI could have sworn if we were signed up for the newsletter you were giving people one free copy of dark omen outfit. This has yet to be seen and I'm wondering where it is. Can we get more details on this please. 1 Link to comment Share on other sites More sharing options...
Yasu Posted September 14, 2021 Share Posted September 14, 2021 https://www.bladeandsoul.com/en-us/news/article/5156/unreal-engine-4-update-launches-september-8 Read. Will receive it by September 15th. Link to comment Share on other sites More sharing options...
NCSOFT Rynara Posted September 14, 2021 NCSOFT Share Posted September 14, 2021 Hi there, September 15 is correct. The rewards should go out tomorrow. If you haven't received anything by September 16, please let us know. Link to comment Share on other sites More sharing options...
Yasu Posted September 15, 2021 Share Posted September 15, 2021 On 9/14/2021 at 11:58 AM, Rynara said: Hi there, September 15 is correct. The rewards should go out tomorrow. If you haven't received anything by September 16, please let us know. I haven't received it yet v_v Not sure if it was given out yet. Link to comment Share on other sites More sharing options...
Niris Posted September 15, 2021 Share Posted September 15, 2021 So I checked my account and it shows that I’m receiving news letters from all of nc’s games? Does that mean I’m signed up and should be seeing this bundle at some point? Link to comment Share on other sites More sharing options...
Miseri Posted September 16, 2021 Share Posted September 16, 2021 Been all day haven't seen a news letter since launch of ue4 so. Hopefully tonight still, all the checks been in place for years so. Just waiting. Link to comment Share on other sites More sharing options...
Yasu Posted September 16, 2021 Share Posted September 16, 2021 Yeah.. Still did not receive mine either. Link to comment Share on other sites More sharing options...
LordSwift Posted September 16, 2021 Share Posted September 16, 2021 I logged in and it was in my mailbox no newsletter no code to apply I'm guessing they are just going to apply to it automatically to accounts. Link to comment Share on other sites More sharing options...
Yasu Posted September 16, 2021 Share Posted September 16, 2021 1 hour ago, LordSwift said: I logged in and it was in my mailbox no newsletter no code to apply I'm guessing they are just going to apply to it automatically to accounts. I thought it would be that way, but I still haven't received mine. Not sure what's happening. Link to comment Share on other sites More sharing options...
StrongAndPretty Posted September 16, 2021 Share Posted September 16, 2021 both me and my brother are signed up for the newsletter and we have not received anything either Link to comment Share on other sites More sharing options...
Seoha Posted September 16, 2021 Share Posted September 16, 2021 (edited) I didn't get mine either :/ I've been signed up for both newsletters for years Edited September 16, 2021 by Seoha typo Link to comment Share on other sites More sharing options...
Kahkay Posted September 16, 2021 Share Posted September 16, 2021 i recived mine yestarday...mail in game. Link to comment Share on other sites More sharing options...
NCSOFT Rynara Posted September 16, 2021 NCSOFT Share Posted September 16, 2021 Hi thank you for letting us know. I'm going to check with the team to find out why some of you haven't received your rewards yet. As a reminder; the requirements for the Dark Omen Bundle were to have logged into the game since August 12 and to be signed up for newsletters for both: Blade & Soul and NCSOFT. Link to comment Share on other sites More sharing options...
Krivukas Posted September 16, 2021 Share Posted September 16, 2021 yup, havent recieved outfit yet 😕 Link to comment Share on other sites More sharing options...
badangi Posted September 16, 2021 Share Posted September 16, 2021 @RynaraHez so yesterday my friend gfot his bundle. Although I've been subscribed to the newsletter from NcSoft and Blade and soul since ages. I've never recieved my bundle. Is this supposed to be like this? Cus I'm kind of getting tired and scared that I might not recieve it even tho I'm subscribed to it. I keep subscribing and desubscribe and even closing and oening my blade and soul and there still was no bundle so far.. Link to comment Share on other sites More sharing options...
Yasu Posted September 16, 2021 Share Posted September 16, 2021 5 hours ago, Rynara said: Hi thank you for letting us know. I'm going to check with the team to find out why some of you haven't received your rewards yet. As a reminder; the requirements for the Dark Omen Bundle were to have logged into the game since August 12 and to be signed up for newsletters for both: Blade & Soul and NCSOFT. Is there a specific time window to have logged in? Because I sure did log in plenty of time before the told hand out date. Link to comment Share on other sites More sharing options...
NCSOFT Rynara Posted September 16, 2021 NCSOFT Share Posted September 16, 2021 1 hour ago, Yasu said: Is there a specific time window to have logged in? Because I sure did log in plenty of time before the told hand out date. As long as you have logged into the game any time since August 12 it should count as a login. To everybody who has followed the requirements and did not receive their packs: Please submit a ticket to our support team: https://support.bladeandsoul.com/hc/en-us 1 Link to comment Share on other sites More sharing options...
Miseri Posted September 16, 2021 Share Posted September 16, 2021 Yeah same here all requirements met no bundle opening ticket as rynara said hopefully I get mine. Link to comment Share on other sites More sharing options...
Suniva Posted September 17, 2021 Share Posted September 17, 2021 (edited) 7 hours ago, Rynara said: As long as you have logged into the game any time since August 12 it should count as a login. To everybody who has followed the requirements and did not receive their packs: Please submit a ticket to our support team: https://support.bladeandsoul.com/hc/en-us I just sent a ticket and was told by a GM that the eligible dates where August 12 - September 8. Is that true, because the wording on the page plus your own statement makes it sound like "Anytime since August 12" to what I presumed would be September 15th when the outfits would get issued since there was only a mention of the UE4 update arriving on Sept 8th, not that you had to log in within that time period to be eligible. Edited September 17, 2021 by Suniva Grammar Link to comment Share on other sites More sharing options...
Relisa Posted September 17, 2021 Share Posted September 17, 2021 Indeed, I was told the same thing by a GM. I also agree, that no where in the news did they specify the actual end date besides Sept 15th for the reward. Some of us were waiting for the UE4 release to even bother logging in. Yet on the news website itself it says: Since August 12. No where does it specifically say August 12 - Sept 8. The only mention of Sept 8, is the UE4 release date itself. Thus, one could assume since August 12th to Sept. 15th. See actual post: https://www.bladeandsoul.com/en-us/news/article/5156/unreal-engine-4-update-launches-september-8 and I quote: "Sign Up for Our Newsletter If you haven’t signed up for newsletters from Blade & Soul and NCSOFT, be sure to do so! This way you will never miss on the latest news and updates as well as special offers, such as the Dark Omen Bundle, which includes the Dark Omen costume and other consumables. Players that have logged into the game since August 12 and are subscribed to both Blade & Soul and NCSOFT newsletter will receive the Bundle on September 15. To sign up, log in to your NCSOFT account, and go to Settings. Under Email Preferences, make sure the boxes are checked for Blade & Soul and NCSOFT." Link to comment Share on other sites More sharing options...
Yasu Posted September 17, 2021 Share Posted September 17, 2021 I was also told by a GM in the Support section that I had to log in before September 8th. There was absolutely no mention of that. And I'm fairly sure I had logged in during that time. Not to mention, they told me Support cannot provide any help even had I logged in during that time. To quote "Kindly note that Support is unable to manually insert the said bundle to your account. Thank you for your understanding." So, we were told to message Support, and Support claims they cannot help us regardless. This is another frustrating event on NCWest's part. Link to comment Share on other sites More sharing options...
Suniva Posted September 17, 2021 Share Posted September 17, 2021 This situation is incredibly asinine. If your own announcement page clearly stated that you had between August 12 to September 8th to log in to be eligible for the Dark Omen costume reward, then okay, I would accept this response and admit that I missed out, however, it does not. Please reconsider. Link to comment Share on other sites More sharing options...
Miseri Posted September 17, 2021 Share Posted September 17, 2021 (edited) Well I guess I logged in on 6th all things checked but am not eligible oddly anyways. Be cool to see the outfit though. Maybe in shop or event sometime anyways good luck all who got to get it. Sorta feel this should be a event for those who logged in play the class as a thank you come back to Unreal Engine 4 vs a limitation. I suppose a request to reconsider wouldn't be to much to ask. Edited September 17, 2021 by Miseri Link to comment Share on other sites More sharing options...
Suniva Posted September 17, 2021 Share Posted September 17, 2021 Okay, so I logged in and checked my mail in game and I got Blade & Soul UE4 Sign-up reward pack that contains the Dark Omen outfit and various other goodies. I am pleasantly surprised and incredibly grateful that you guys reconsidered. Thank you, thank you very much. 🙂 2 Link to comment Share on other sites More sharing options...
NCSOFT Hime Posted September 17, 2021 NCSOFT Share Posted September 17, 2021 Thank you confirming you've received it, @Suniva! We've distributed another batch of Dark Omens Bundle and should be in your in-game mail now. Link to comment Share on other sites More sharing options...
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